Head of Direct Sales, Retail Automotive Subscriptions

Ford - Atlanta, GA

Full-time - Manager

Atlanta, GA

Transportation Equipment Manufacturing

About the position

The Head of Direct Sales for Retail Automotive Subscriptions at Ford Motor Company is responsible for overseeing the strategic and operational aspects of the high-velocity call center team. This role involves managing partner direct sales teams, aligning with business units to deploy sales campaigns, and developing a scalable model to achieve product portfolio sales targets across North America. The position emphasizes building a strong inside sales culture, improving sales processes, and ensuring a high-quality customer experience.

Responsibilities

• Oversee the strategic and day-to-day operations of the Ford Integrated Services high velocity call center team.
• Manage partner direct sales teams and align with business units to plan and deploy sales campaigns.
• Set strategy, establish goals, and motivate the team to achieve sales targets.
• Develop and improve inside sales team processes to provide a high-quality pipeline and reproducible revenue streams.
• Build an inside sales culture that fosters teamwork and efficient sales execution.
• Coach the inside sales team to penetrate new accounts not covered by existing field sales teams.
• Identify and implement processes and technology solutions to improve sales and customer journey.
• Develop and report on key sales metrics in conjunction with Sales Operations via CRM.
• Work with marketing and data teams to enhance lead quality and qualification processes.
• Collaborate with sales leadership and finance to implement effective target and commission structures.
• Ensure a world-class customer onboarding experience in partnership with customer success.

Requirements

• Bachelor's degree or equivalent.
• 5+ years of experience as an overachieving individual contributor in a high velocity sales environment.
• Extensive knowledge of sales tools such as Sales Loft, GongIO, or Salesforce.
• Strong negotiating skills.
• Minimum 5-7 years of SAAS sales management experience, preferably in fleet or automotive.
• Experience in a fast-paced hyper-growth environment.
• Proven experience in building and scaling inside sales teams.

Nice-to-haves

• Exceptional oral and written communication skills for internal and external stakeholders.
• Post-secondary degree in business or related field.
• Strong leadership and relationship management experience.

Benefits

• Immediate medical, dental, vision and prescription drug coverage
• Flexible family care days and paid parental leave
• Family building benefits including adoption and surrogacy reimbursement
• Vehicle discount program for employees and family members
• Tuition assistance
• Active employee resource groups
• Paid time off for community service
• Generous paid holidays including the week between Christmas and New Year's Day
• Paid time off with the option to purchase additional vacation time