Head of Enterprise Customer Success

$170,000 - $220,000/Yr

Perplexity AI - San Francisco, CA

Full-time - Senior

San Francisco, CA

About the position

The Head of Enterprise Customer Success at Perplexity is a pivotal role responsible for designing and implementing the customer success strategy for enterprise clients. As the first hire in this area, the individual will focus on client ownership, driving engagement, retention, and growth while collaborating closely with the Enterprise team. This position is crucial for expanding Perplexity's market presence and contributing to the company's overall success.

Responsibilities

• Develop and implement our Enterprise customer success strategy
• Serve as the primary point of contact for key enterprise clients
• Drive initial enablement through high quality onboarding and training
• Design growth strategies to foster and expand client use
• Manage retention, working with clients to quantify value delivered
• Advocate for client needs, and collaborate with cross-functional teams to drive product development
• Establish key performance indicators for customer success, and analyze data and feedback to identify trends and opportunities

Requirements

• 6+ years of experience building and leading the Customer Success function at scaling tech companies, specifically working with enterprise clients
• Proven track record of driving enterprise-level satisfaction, growth, and retention
• Excellent communication and presentation skills, with the ability to engage C-level executives
• A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives
• Ability to work under pressure, thriving in demanding environments
• Ability to work independently and as part of a collaborative team
• Proficiency in CRM systems and customer success tools

Benefits

• Comprehensive health, dental, and vision insurance for you and your dependents
• 401(k) plan
• Equity as part of the total compensation package