Unclassified - Chicago, IL

posted 21 days ago

Full-time - Senior
Chicago, IL
10,001+ employees

About the position

The Head of Enterprise Program Management Office (ePMO) at Northern Trust is a senior leadership role responsible for enhancing change management capabilities across the enterprise. This position involves managing multiple initiatives, overseeing a team of project managers, and ensuring alignment of program outcomes with strategic objectives. The role requires a proactive strategic leader with extensive business experience and a focus on program delivery, stakeholder management, and change/risk management.

Responsibilities

  • Develop and provide standards, guidance, and templates for end-to-end program delivery, tailored by program type.
  • Support federated program/project management offices to adopt enterprise standards.
  • Hold overall accountability for setting the vision and expectations of performance management and career development programs to enhance program management talent, skills, and capabilities.
  • Work with senior leadership/sponsors to drive execution, manage risk, ensure proper resources and prioritization.
  • Lead a team of PMs supporting highly complex programs that are enterprise priority initiatives (Tier 1 level changes).
  • Oversee portfolio program management, ensuring alignment of program outcomes with strategic objectives.
  • Enable and centralize enterprise program delivery standards for value-driven execution with risk guardrails in mind.
  • Ensure Return on Investment (ROI) for initiatives.
  • Collaborate with ECM peers on continuous improvement, e.g., increasing status reporting automation.
  • Identify all potential stakeholders who will be affected by the project or who have influence or power over it.
  • Develop and implement a plan to engage stakeholders throughout the project.
  • Ensure clear, consistent, and timely communication with stakeholders to keep them informed about project progress, changes, and any issues that arise.
  • Build and maintain positive relationships with stakeholders, managing any conflicts or issues that arise, and working to gain their support for the project.
  • Monitor and manage stakeholder satisfaction throughout the project, and work to address any issues or concerns that arise.
  • Partner with Organizational Change Management (OCM) to ensure change readiness and adoption.

Requirements

  • 10-15 years of direct PMO experience.
  • Demonstrated success in leading enterprise-wide strategic initiatives within a leadership role, managing teams and large-scale projects or programs.
  • Knowledge of global financial institutions with complex organizational structures and regulatory requirements.
  • Knowledge of full lifecycle delivery SDLC, Agile/Scrum, demand & capacity management.
  • A College or University degree; MBA or relevant advanced degree preferred.

Benefits

  • Flexible and collaborative work culture.
  • Opportunities for movement within the organization.
  • Accessibility to senior leaders.
  • Commitment to assisting the communities served.
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