Head of Enterprise Program Management Office

Unclassified - Chicago, IL

Full-time - Senior

Chicago, IL

10,001+ employees

About the position

The Head of Enterprise Program Management Office (ePMO) at Northern Trust is a senior leadership role responsible for enhancing change management capabilities across the enterprise. This position involves managing multiple initiatives, overseeing a team of project managers, and ensuring alignment of program outcomes with strategic objectives. The role requires a proactive strategic leader with extensive business experience and a focus on program delivery, stakeholder management, and change/risk management.

Responsibilities

• Develop and provide standards, guidance, and templates for end-to-end program delivery, tailored by program type.
• Support federated program/project management offices to adopt enterprise standards.
• Hold overall accountability for setting the vision and expectations of performance management and career development programs to enhance program management talent, skills, and capabilities.
• Work with senior leadership/sponsors to drive execution, manage risk, ensure proper resources and prioritization.
• Lead a team of PMs supporting highly complex programs that are enterprise priority initiatives (Tier 1 level changes).
• Oversee portfolio program management, ensuring alignment of program outcomes with strategic objectives.
• Enable and centralize enterprise program delivery standards for value-driven execution with risk guardrails in mind.
• Ensure Return on Investment (ROI) for initiatives.
• Collaborate with ECM peers on continuous improvement, e.g., increasing status reporting automation.
• Identify all potential stakeholders who will be affected by the project or who have influence or power over it.
• Develop and implement a plan to engage stakeholders throughout the project.
• Ensure clear, consistent, and timely communication with stakeholders to keep them informed about project progress, changes, and any issues that arise.
• Build and maintain positive relationships with stakeholders, managing any conflicts or issues that arise, and working to gain their support for the project.
• Monitor and manage stakeholder satisfaction throughout the project, and work to address any issues or concerns that arise.
• Partner with Organizational Change Management (OCM) to ensure change readiness and adoption.

Requirements

• 10-15 years of direct PMO experience.
• Demonstrated success in leading enterprise-wide strategic initiatives within a leadership role, managing teams and large-scale projects or programs.
• Knowledge of global financial institutions with complex organizational structures and regulatory requirements.
• Knowledge of full lifecycle delivery SDLC, Agile/Scrum, demand & capacity management.
• A College or University degree; MBA or relevant advanced degree preferred.

Benefits

• Flexible and collaborative work culture.
• Opportunities for movement within the organization.
• Accessibility to senior leaders.
• Commitment to assisting the communities served.