Head of Global Enablement Programs, WW Field Enablement

$157,800 - $260,800/Yr

Amazon - Seattle, WA

Full-time - Senior

Seattle, WA

5,001-10,000 employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The World-Wide Field Enablement (WWFE) organization at Amazon Web Services (AWS) is seeking a Senior Manager to lead the Global Enablement Programs (GEP). This role is pivotal in shaping the strategy and execution of foundational enablement programs designed to empower a field team of over 40,000 sellers. The GEP team is responsible for a variety of core programs, including onboarding, quarterly enablement, prospecting, and role-based enablement specifically tailored for Managers and Sales Operations. A significant focus will also be placed on solutions and services related to generative AI, ensuring that the enablement programs are not only relevant but also cutting-edge. As the leader of the GEP team, you will oversee a diverse group of program leaders, managers, designers, and strategists who collaborate across the WWFE to deliver high-quality enablement experiences. Your responsibilities will include defining and building new enablement programs, connecting existing programs to create a unified framework, and establishing a certification process that allows the field to continuously upskill. This role requires a strategic mindset, as you will work backwards from the needs of the field to develop and implement effective enablement strategies within a highly matrixed organization. In addition to leading the team, you will be a core member of the WWFE leadership team, contributing to the overall strategy and direction of the organization. You will engage with leaders across AWS to build trust and ensure the successful rollout and adoption of WWFE programs. Your team will have a significant impact on thousands of employees each year, helping them to create exceptional experiences for their customers. The ideal candidate will possess a deep understanding of cloud concepts, experience in making multi-million-dollar investment decisions, and familiarity with emerging technologies, particularly in the generative AI space.

Responsibilities

• Lead the Global Enablement Programs team, setting the vision and ensuring strong adoption and execution of WWFE programs.
• Act as a core member of the WWFE Leadership team, helping to shape the strategy and direction of the organization.
• Own core foundational enablement programs, including onboarding, quarterly enablement, prospecting, and role-based enablement for Managers and Sales Operations, with a focus on generative AI.
• Evolve the field enablement framework and certification program.
• Collaborate across WWFE and stakeholder teams to leverage resources and build best-in-class enablement programs based on field needs.
• Provide thought-leadership and shape the direction of new enablement programs.
• Develop team members through coaching and mentoring to deliver industry-leading programs to our 40,000+ field sellers.
• Engage with leaders across AWS to build trust in the work WWFE does, acting as a member of the extended leadership team for some organizations.
• Own the global rollout, adoption, and continuous improvement of WWFE programs.
• Support communications, integration, and application of WWFE programs globally.
• Own and deliver regular business reviews and operational plans including MBRs, MMRs, and OP1/OP2 for your business.
• Hire and develop a high-performing and connected team, including performance management.

Requirements

• 10+ years of experience in enablement, sales strategy, sales operations, business development, or program management in a mid-to-large scale company with increasing influence and responsibility.
• 8+ years of experience leading teams.
• Bachelor's degree or equivalent is required; advanced degree preferred (MBA, JD, Ph.D, or equivalent).
• Experience building scalable enablement programs for field teams of 1,000 or more.
• Demonstrated history of solving ambiguous problems and building impactful, large-scale global programs.
• Deep knowledge of cloud concepts with a strong technical foundation.
• Experience in decision-making for multi-million-dollar investment decisions at a corporate level.
• Conversant with emerging technology, particularly in the generative AI space.
• Excellent verbal and written communication skills, with the ability to articulate complex concepts to cross-functional audiences.

Nice-to-haves

• Experience working with cloud computing and existing cloud technologies.
• Experience with digital transformation initiatives across various industries.
• Proven ability to lead and manage at senior levels without direct authority.
• A fast-thinking, high-energy individual with a sense of humor.

Benefits

• Comprehensive medical, financial, and other benefits package.
• Equity and sign-on payments as part of total compensation package.
• Flexible working culture to support work-life balance.
• Endless knowledge-sharing and mentorship opportunities for career advancement.