Head of Global Enablement Programs, WW Field Enablement

$157,800 - $260,800/Yr

Amazon - New York, NY

Full-time - Senior

New York, NY

10,001+ employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

The World-Wide Field Enablement (WWFE) organization at Amazon is seeking a Senior Manager to lead the Global Enablement Programs (GEP). This role is pivotal in shaping the strategy and execution of foundational enablement programs designed to empower a field of over 40,000 sellers. The GEP team is tasked with developing and managing core programs such as onboarding, quarterly enablement, prospecting, and role-based enablement for Managers and Sales Operations, with a particular focus on solutions and services related to generative AI. The team comprises program leaders, managers, designers, and strategists who collaborate across WWFE to deliver exceptional enablement experiences to field sellers. In this leadership position, the successful candidate will work backwards from the needs of the field to define a comprehensive enablement strategy within a complex, matrixed organization. This includes ensuring the relevance and adoption of global programs, evolving existing initiatives, and scaling new programs while fostering a culture of development and leadership within the team. As a core member of the WWFE leadership team, this role will have high visibility and significant impact on customer experiences, reaching thousands of employees annually. The ideal candidate will possess a strong background in leading teams, solving ambiguous problems, and building impactful global programs. A deep understanding of cloud concepts, experience in making multi-million-dollar investment decisions, and familiarity with emerging technologies, particularly in the generative AI space, are essential for success in this role. The candidate will also be responsible for hiring and developing a high-performing team, ensuring that the organization continues to deliver industry-leading enablement programs.

Responsibilities

• Lead the Global Enablement Programs team, setting the vision and ensuring strong adoption and execution of WWFE programs.
• Act as a core member of the WWFE Leadership team, shaping the strategy and direction of the organization.
• Own core foundational enablement programs, including onboarding, quarterly enablement, prospecting, and role-based enablement for Managers and Sales Operations, with a focus on generative AI.
• Evolve the field enablement framework and certification program.
• Collaborate across WWFE and stakeholder teams to leverage resources and build best-in-class enablement programs based on field needs.
• Provide thought-leadership and shape the direction of new enablement programs.
• Develop team members through coaching and mentoring to deliver industry-leading programs to field sellers.
• Engage with leaders across AWS to build trust in WWFE's work, acting as a member of the extended leadership team for various organizations.
• Oversee the global rollout, adoption, and continuous improvement of WWFE programs.
• Support communications, integration, and application of WWFE programs globally.
• Deliver regular business reviews and operational plans, including MBRs, MMRs, and OP1/OP2 for the business.
• Hire and develop a high-performing and connected team, including performance management.

Requirements

• Experience building scalable enablement programs for field teams of 1,000 or more.
• 10+ years of experience in enablement, sales strategy, sales operations, business development, or program management in a mid-to-large scale company with increasing influence and responsibility.
• 8+ years of experience leading teams.
• Bachelor's degree or equivalent is required; advanced degree preferred (MBA, JD, Ph.D, Masters equivalent).

Nice-to-haves

• Strategic thinker capable of developing structured plans and measurable metrics from broad visions and concepts.
• Proven experience in leading, motivating, and developing future talent.
• Ability to lead and manage at senior levels without direct authority.
• Experience with cloud computing and digital transformation initiatives across various industries.
• Knowledge of emerging technologies, especially generative AI.
• Strong analytical skills and a proven track record of leading data-backed analyses.
• Excellent verbal and written communication skills, with the ability to articulate complex concepts to diverse audiences.
• A fast-thinking, high-energy individual with a sense of humor and the ability to work with a wide range of personalities.

Benefits

• Comprehensive medical, financial, and other benefits packages.
• Equity and sign-on payments as part of total compensation packages.
• Flexible working culture that values work-life harmony.
• Endless knowledge-sharing and mentorship opportunities for career advancement.