Head of Growth Operations

$160,000 - $210,000/Yr

Pearl Health - New York City, NY

Full-time - Mid Level

Remote - New York City, NY

Publishing Industries

About the position

Pearl Health is seeking a Head of Growth Operations & Strategy who will take ownership of the design and implementation of key processes, technology infrastructure, and resource alignment to enable go-to-market operations across sales and marketing activities aimed at our Primary Care Physician markets. This person will drive the operational cadence enabling performance across key sales and marketing activities in various target segments, and lead tracking, analysis, and reporting of key performance indicators and pipeline metrics for the Growth team.

Responsibilities

• Lead the team that provides day-to-day support to our Sales team during the sales season, including sales enablement programming, contracting operations, and data hygiene for pipeline reporting and performance management.
• Drive execution across reporting and analysis to enable insights into sales and marketing impact, providing data-driven recommendations to Chief Growth Officer and other growth leaders on opportunities for optimization.
• Effectively lead and manage a lean team in support of all Growth Operations and Strategy activities, including territory planning, quota and comp design, performance management, skills training development, and professional mentorship.
• Reliably collect the provider submission list and sales funnel data through organized data aggregation while ensuring cross functional collaboration and awareness with Data Science, Analytics, Customer Success, and ACO Operations teams.
• Oversee CRM administration and management in support of the Growth team.
• Lead and drive execution of novel projects and champion ongoing process improvements that drive operating efficiencies in Growth Operations.
• Identify and recommend potential investments in new data sources, processes, and activities that would contribute to attainment of Growth objectives.
• Partner with Demand Generation and Marketing to drive Lead Lifecycle Management for leads that come in through digital and analog channels.
• Partner with Growth Solutions to create processes, systems, and source materials to enable research on key enterprise targets to surface insights that inform demand hypotheses and account-based go-to-market motion.
• Support Chief Growth Officer on special situations in pursuit of new revenue opportunities.
• Contribute to Target Market Selection analysis, in partnership with Data Science, Actuary, and Finance.
• Contribute to Ideal Customer Profile Definition analysis, in partnership with Data Science, Actuary, Finance, and Customer Success.
• Learn from colleagues and maintain consistency of practice while delivering to stakeholder requirements.

Requirements

• Bachelor's Degree or equivalent experience
• 4+ years experience in Operations Leadership position or related field with transferable professional experience in planning, process design, and expert communication
• 2+ years experience supporting Growth teams in a Growth Operations-focused role or transferable experience
• Demonstrated history of leadership through influence
• Experience overseeing CRM or database management tech platform
• Ownership mentality
• Low ego / team collaborator
• Very high attention to detail
• Ability to project manage initiatives from beginning to end
• Highly analytical and passion for data-driven problem-solving
• High aptitude for building and optimizing efficient and scalable processes and systems
• Passion for improving and optimizing resources and relationships
• Excellent and proactive communication, interpersonal, and presentation skills
• Ability to work quickly and change priorities gracefully
• Internal client service model attitude and orientation
• Excited about helping physicians by contributing to building a world-class business in a competitive space
• Ready for a dynamic role and keen to progress your career through increased functional and leadership responsibility.

Benefits

• Annual discretionary bonus
• Equity options
• Competitive benefit package