Broadridge Financial Solutions - Newark, NJ
posted 2 months ago
About the position
The Head of North America Securities Finance Product Services will be responsible for developing the strategic direction and business development initiatives for our Securities Finance business. This role is pivotal in driving growth, enhancing market presence, and ensuring the alignment of business strategies with the company's overall mission and vision. As a senior member of the Securities Finance Collateral Management Leadership Team, you will report directly to the General Manager. In this capacity, you will collaborate with the Sales team to cultivate and enhance relationships within the Securities Finance business. Your focus will be on fostering connections with clients, partners, and other stakeholders to drive revenue growth and achieve business objectives through our product line. An understanding of our suite of products is essential to develop the strategy and vision to target relevant clients. You will manage client relationships to maximize client retention and satisfaction and win new business. Additionally, you will serve as the trusted escalation point for the resolution of issues. This role encompasses several key pillars including Sales & Business Development, Client Management, and Implementations. In the Sales & Business Development pillar, you will collaborate with Product and Sales to build out the client pipeline via your executive network. You will educate clients regarding our product suite and the added value to their business, design and execute on marketing strategies, and ensure campaigns align with the strategic direction. You will also represent Securities Finance Collateral Management on social media, panels, and conferences within the region. In Client Management, you will manage client relationships to maximize retention and satisfaction, serving as the trusted escalation point for issue resolution. You will maintain specific senior relationships with clients and prospects with a long-term aim of client retention and business growth, ensuring that the relationship map is maintained and relationship management is spread across senior leadership. You will ensure the quality of client services such that SLAs are met or exceeded, ensuring clients will recommend Broadridge. In the Implementations pillar, you will inspire teams, whether under direct management or indirect management via the matrix, to convert new business to exceed planned budgets. You will participate in senior governance on larger initiatives, manage escalations, and ensure effective conclusions for both the client and Broadridge. You will provide direction to the steering group for implementation projects.
Responsibilities
- Collaborate with Product and Sales to build out client pipeline via executive network.
- Educate clients regarding our product suite and the added value to their business.
- Design and execute on marketing strategy and ensure campaigns align with strategic direction.
- Represent Securities Finance Collateral Management on social media, panels, and conferences within the region.
- Manage client relationships to maximize client retention and satisfaction and win new business.
- Serve as the trusted escalation point for the resolution of issues.
- Maintain specific senior relationships with clients and prospects with a long-term aim of client retention and business growth.
- Ensure quality of client services such that SLAs are met/exceeded and ensure clients will recommend Broadridge.
- Inspire teams to convert new business to beat plan and budget.
- Participate in senior governance on larger initiatives.
- Manage escalations and ensure effective conclusion for client and Broadridge.
- Provide direction to steering group for implementation projects.
Requirements
- 10+ years of Securities Finance Collateral Industry Experience
- Capital Markets and Enterprise Platform experience
- Fintech Experience
- Industry connections and demonstrated credibility within Securities Finance industry
- Experience designing or using Trading Platforms, with an understanding of industry practices
- Go To Market strategy experience is a valuable asset
- High Level energy to drive new business
