Head of Operations - National Accounts Services

ADP - Alpharetta, GA

Full-time - Senior

Alpharetta, GA

5,001-10,000 employees

Professional, Scientific, and Technical Services

About the position

The Head of Operations for National Accounts Services at ADP is a strategic leadership role responsible for shaping and implementing the business operations strategy within a $1.3B organization. This position involves overseeing operations management programs, fostering a culture of operational excellence, and collaborating with the Senior Leadership Team to drive growth and efficiency across the organization. The role requires managing a team of senior leaders and indirect associates globally, ensuring alignment with organizational goals and delivering positive client experiences.

Responsibilities

• Develop and implement business operations strategy initiatives aligned with organizational goals.
• Collaborate with the NAS President and senior leadership to drive operational excellence culture.
• Ensure execution of ongoing business unit operating cadence to meet expectations.
• Translate strategy into actionable plans to maximize efficiency and support business growth.
• Monitor operating results against plans and objectives, correcting shortfalls as needed.
• Influence innovative thinking for effective service and relationship management solutions.
• Act as NAS liaison with ADP Enterprise Wide Functions and other Business Units.
• Drive continuous business process improvements for optimum operational productivity.
• Provide strategic vision and leadership to the NAS operations team.

Requirements

• Minimum 12+ years' experience in leadership management.
• Bachelor's degree in Business Management, Business Operations, or a related field.
• Proven experience as a senior executive leader in Operations Management.
• Ability to influence organizational change in a complex environment.
• Strong knowledge of operations management frameworks and best practices.
• Excellent strategic thinking and decision-making skills.
• Demonstrated business transformation and continuity planning experience.
• Effective communication skills with diverse teams and stakeholders.

Nice-to-haves

• Advanced degree (MBA) or related field preferred.
• Relevant certifications such as Lean Six Sigma, PMP, etc.
• Experience in a matrix organization.

Benefits

• Paid time off
• Volunteer time off