Head of Retail Banking & Sales

About the position

The Head of Retail Banking & Sales will lead the retail banking division, focusing on strategy, performance, and growth. This role encompasses managing retail banking operations, developing customer-centric products, and ensuring exceptional customer experiences while driving sales strategy and performance.

Responsibilities

• Develop and manage the strategic vision and objectives for the retail banking division.
• Analyze market trends and competitor strategies to identify growth opportunities.
• Drive business development initiatives focusing on customer acquisition and cross-selling.
• Define and manage financial targets for the retail banking division, monitoring performance against goals.
• Prepare and present regular reports to senior management on financial performance and strategic initiatives.
• Design and implement a comprehensive sales strategy to achieve revenue growth targets.
• Promote additional bank business through various sales channels.
• Develop and maintain a playbook to ensure a consistent branch experience.
• Analyze sales performance metrics and provide regular reports to senior management.
• Lead the development and implementation of competitive retail banking products and services.
• Prepare annual retail budget and identify cost-saving opportunities.
• Oversee daily operations, establishing internal controls and compliance with regulations.
• Provide leadership and training to the retail banking division to achieve sales and service goals.
• Develop and implement customer relationship management strategies to enhance engagement and loyalty.
• Monitor customer feedback and implement improvements to the customer journey.

Requirements

• Bachelor's degree in Finance, Business Administration, or a related field; MBA preferred.
• 10+ years of experience in retail banking or financial services, with at least 7 years in a senior leadership role.
• Proven track record of managing retail banking operations and driving business growth.
• Strong understanding of retail banking products, services, and customer needs.
• Exceptional leadership, communication, and interpersonal skills.
• Analytical mindset with strong problem-solving abilities.

Nice-to-haves

• Experience in developing customer-centric products and services.
• Familiarity with regulatory compliance in retail banking.
• Ability to analyze data and develop actionable insights.

Benefits

• Competitive salary
• Performance bonuses
• Health insurance
• Retirement savings plan
• Professional development opportunities