Head, SDTL - Mobile & Web, DD, WRB Tech (Bangalore/ Chennai / Kuala Lumpur/ Singapore/ Tianjin)

Full-time - Senior

Hybrid - Bangalore, IN

Credit Intermediation and Related Activities

About the position

This role could be based in Singapore, India, China and Malaysia. When you start the application process you will be presented with a drop down menu showing all countries, Please ensure that you select a country where the role is based. Sub-domain leads are responsible for managing a sub domain in Mobile & Web. The appointed individual is expected to be managing a budget of 12- 17 MN $ as a part of the investments budget. This is a large role with a broad scope, it will require a modern servant leadership approach, delegating and trusting the Engineering Leads in the hives, supporting them to co-create and own the technology solution and delivery within the individual WRB Hives. The role holder is expected to co-creation of the technology roadmap in close consultation with the business, architecture and other associated teams e.g. Risk Management, Enterprise Technology, Functions, etc. The sub-domain lead in this space is expected to prioritize the needs of the team members and empower them to co-create and imbibe a sense of ownership, and accountability within the team, leading to higher levels of engagement and innovation. The lead would also serve as the single point of contact from WRB Technology as far as application ownership and adhering to SLAs is concerned. The role holder would be responsible for the global design of WRB's Mobile & Web services, client journeys.

Responsibilities

• Overseeing multiple hives as a subdomain lead, akin to a key figure within a larger organizational structure.
• Accountable for delivery of either the business value or modern API platform depending on sub domain.
• Partnering with business to drive the delivery process, working with their Engineering Leads, IT Change and Release Managers, and Product Specialists.
• Growth mindset, aligned to modern ways of working. Empowering their team to deliver, acting as a servant leader who believes their job is in service to their team.
• Work closely with the WRB's Distribution business, Channels and Products Business lines.
• Accountable for driving business outcomes supported by technology pillars / products.
• Deliver, monitor and review technology solutions that will help improve key business metrics - e.g. client NPI, business ROTE etc.
• Contributing to the establishment of the product roadmap through collaborative discussions with stakeholders.
• Provide leadership and technical expertise for the Sub Domain.
• Dedicates 100% of their capacity to the Sub Domain's goals and outcomes.
• Take full responsibility for all the applications that are owned by the Sub Domain.
• Responsible for resilience, obsolescence and balancing of application/platform health with new feature delivery.
• Sub domain lead partners with the Chief Product Owners, Engineering Leads and Chapter Area leads to manage capacity and ensure the squads are set up for success.
• Guide the Engineering Leads to ensure the technical consistency of solutions in the Hive with the business architecture.
• Lead architecture evaluations during RFPs for technology tools and service providers.
• Exhibit passion for client experience with a user-first mindset.
• Drive the sub domain towards future state of banking and technology.
• Support the continuous improvement to increase operation efficiency and effectiveness across the domains and key business processes associated with the domain.
• Support the delivery of the business strategies in a safe and self-controlled manner and on an end to end manner.
• Advocating for the allocation of resources to support strategic initiatives within the hives.
• Ensures safe management, onboarding processes and other key business processes are applied effectively.
• Study existing engineering processes and contribute to improvements to drive up efficiencies. Present ideas across other areas and foster innovation.
• Solve potential interdependencies between platforms / systems.
• Participate in the quarterly planning for the Sub Domain and provide steer along with Chief Product Owner.
• Provide inputs and guidance on technology budget and costs for the Hive.
• Responsible in the preparation of production outputs and their planning in alignment to ESDLC standards.
• Promote a culture of innovation collaboration and accountability.
• Mentor, train and develop high performing teams who feel empowered to develop high quality products for the end client.
• Effectively collaborate with support functions, business partners, and COEs to provide effective client outcomes.
• Coach to help others grow - leading the human / teams.
• Provide technology thought leadership, inspire and retain engineering talents by developing and nurturing an extensive internal and external network of technologists.
• Create a pipeline of technical talent, identifying high potential individuals and helping to create mechanisms to recognize and develop the talent pipeline by working with Coaches and Chapter Leads.
• Chair and lead communities of practice.
• Perform a vital communication role within the organization/domain on technology matters.
• Effectively and collaboratively identify, escalate, mitigate, resolve any risk, conduct and compliance matters.
• Create a positive impact in the organization and across the industry by sharing knowledge and expertise with others.
• Work with Coaches and CPO to build an empowered, high performing team in a psychologically safe environment.
• Empowers their team (Engineering Leads) to work with the hive, the scope of the role prohibits constant and direct involvement in each hive.
• Creates awareness and understanding of the regulatory framework and risk environment in which the Group operates.
• Ensures adherence with the highest standards of ethics and compliance with relevant policies, process, and regulations.
• Act as the risk control owner under the Group's risk management framework.
• Responsible for effective risk management across all initiatives planned for the hive.
• Display exemplary conduct and live by the Group's Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.
• Represent the domain in relevant governance & risk committees - e.g. NFRC.
• Delivery of conduct plan across region and relevant technology forums.
• Ensure that the GRAM risk rating for the domain is maintained.
• Represent the Hive and contribute to the governance forums like RF, QPR etc.

Requirements

• Bachelor's degree in Technology, Computer Science, or a related field (or equivalent experience).
• 15+ years of experience in Technology Leadership Roles.
• Strong leadership (servant leadership) experience - willingness to lead from the front.
• Effective communication and stakeholder management skills.
• Experience in start-ups / agile mindset is a good to have / experience operating highly-available systems in technology companies / Financial institutions.
• Knowledgeable on modern object oriented programming practices including entity frameworks, dynamic reflection, reusable interfaces, non-blocking reactive design.
• Knowledge of FinTech ecosystem, inclusive of Blockchain, Digital Banking and Generative AI.
• Familiarity with 3rd party system integrations via APIs (HTTP/REST), host-to-host (file exchange by FTP), with background jobs processing of real-time, event triggered, and async automations.
• Advanced knowledge in AI, Tokenization, Blockchain, Digital Assets, FinTech Technologies.

Nice-to-haves

• Experience in start-ups / agile mindset.

Benefits

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits.
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.