Head, Technical Support (Fully Remote)
Rise Vision•Wichita, KS
465d•Remote
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About The Position
The Head of Technical Support at Rise Vision is responsible for leading the technical support team to enhance efficiency, improve self-service resources, and maintain high customer satisfaction (CSAT) scores and response times. This fully remote role involves overseeing technical support processes, coaching team members, and ensuring exceptional customer interactions while leveraging automation and AI to scale support operations.
