Health Advisor Associate- Bilingual Spanish

$41,600 - $41,600/Yr

Quest Diagnostics - Birmingham, AL

Part-time,Full-time - Entry Level

Remote - Birmingham, AL

Ambulatory Health Care Services

About the position

The Health Advisor Associate - Bilingual Spanish role at Quest Diagnostics involves working collaboratively with other Health Advisors to address healthcare barriers for patients. This position is crucial in providing empathetic support and solutions to members managing chronic conditions, utilizing telephonic and electronic communication. The role offers opportunities for professional growth through training and development, and it emphasizes building strong relationships with members to enhance their healthcare experience.

Responsibilities

• Coach members and provide an empathetic, non-judgmental environment to identify effective solutions to healthcare barriers.
• Work telephonically/electronically with members to manage their chronic condition.
• Interface with member profile and data within Salesforce.
• Develop rapport and relationships with individuals to increase self-efficacy.
• Identify and solve barriers to individual's health management.
• Provide an above and beyond experience assisting members in locating various services, physicians, or resources.
• Monitor data reported directly by members to create a personalized improvement plan.
• Use KPIs to assess work performance.
• Utilize strengths and interests to work on various projects within the company.
• Be a champion for quality and continuous improvement.

Requirements

• Bachelor's Degree (Required)
• NBC-HWC Certification must be obtained within 2 years.
• Excellent problem-solving capabilities.
• Excellent teamwork skills.
• Proficiency in customer service and one-on-one education/coaching.
• Working knowledge of healthcare systems.
• Prior experience with chronic condition management preferred.
• Experience with patient communication in a healthcare setting.
• Hunger to learn and improve through professional development and continuing education opportunities.

Nice-to-haves

• Master's Degree
• Bilingual (Spanish)

Benefits

• Day 1 Medical/Dental/Vision for FT employees who work 30+ hours
• 15 PTO days first year
• Paid Holidays
• Annual Bonus Opportunity
• 401(k) with matching contributions
• Variable compensation plan (AIP) bonus
• Employee Stock Purchase Plan (ESPP)
• Employee Assistance Program (EAP)
• Blueprint for Wellness
• Tuition Reimbursement for undergraduate and graduate programs for FT employees who work 30+ hours
• Opportunities for career advancement
• Training provided!