Health and Human Resources Specialist - Health -BPH - Office of Nutritional Services - Kanawha Co

$37,536 - $65,020/Yr

State Of West Virginia

Full-time

Executive, Legislative, and Other General Government Support

About the position

The Health and Human Resources Specialist serves as a business analyst for the West Virginia WIC Help Desk, providing technical assistance and troubleshooting for the Crossroads Management Information System (MIS) used by 57 clinics statewide. This role involves testing, documenting, and creating workarounds for system defects, as well as assessing WIC Program needs and recommending software solutions. The specialist will also provide first-line technical support to WIC customers, manage the WIC participant portal, and maintain the WIC website.

Responsibilities

• Provide technical assistance and troubleshooting for the Crossroads Management Information System (MIS).
• Test, document, track, and create workarounds for defects in the Crossroads application.
• Serve on a team of Subject Matter Experts to analyze, develop, and test software functionality.
• Assess WIC Program needs and recommend software solutions to support business rules and federal regulations.
• Research problems and fix data issues in Crossroads MIS using SQL Manager.
• Provide first-line technical support to WIC customers via toll-free lines or emails.
• Coordinate special medical food orders through the contract formula warehouse.
• Ensure the automated messaging system runs daily and assist with setup for communication with WIC participants.
• Manage the WIC participant portal and ensure appropriate scheduling of online applicants.
• Maintain the WIC website.

Requirements

• Bachelor's degree from a regionally accredited college or university.
• Two years of full-time, equivalent part-time paid or volunteer experience in a related technical or program area.
• Post-graduate education may substitute for required experience on a year-for-year basis.
• Master's degree in social work from a regionally accredited program may also qualify.