Health Center Associate I (HCA I) Eden Prairie, MN

$39,520 - $39,520/Yr

Planned Parenthood - Eden Prairie, MN

Full-time - Entry Level

Eden Prairie, MN

Ambulatory Health Care Services

About the position

The Health Center Associate I (HCA I) position at Planned Parenthood North Central States in Eden Prairie, MN, is a full-time role focused on providing administrative support and patient assistance within a healthcare setting. The associate will be responsible for welcoming patients, managing patient registrations, handling financial information, and ensuring compliance with healthcare regulations. This role is essential in facilitating a positive patient experience and supporting the overall mission of providing comprehensive reproductive health care.

Responsibilities

• Welcome all patients and visitors and register them for health center services.
• Answer phones, direct calls, and reach out to patients as needed.
• Perform computer data entry, including patient demographics, insurance information, and appointment scheduling.
• Ensure all patients receive unbiased support and assistance, assessing patient questions and directing them to appropriate resources.
• Maintain patient medical records and obtain patient consent for forms as necessary.
• Handle requests for patient medical records appropriately.
• Collect, assess, and verify patient financial information and determine insurance coverage.
• Comply with all funding source requirements and assist patients in applying for funding.
• Provide patients with resources for insurance navigation and financial counseling.
• Inform patients of potential costs for services and collect patient fees.
• Reconcile, prepare, and make bank deposits, complying with cash handling policies.
• Prepare charge tickets for clinical staff coding and review charges for accuracy.
• Ensure all patients are informed about donations and asked for a donation at checkout.
• Encourage patients to complete patient experience surveys.
• Follow all federal, state, and local laws regarding mandated reporting and HIPAA compliance.
• Perform inventory functions and process clinical supplies received.
• Provide factual, unbiased information to patients seeking abortion services.
• Participate in onboarding new employees and supporting cross-training of established employees.
• Collaborate with and provide coverage at health centers in assigned neighborhoods.

Requirements

• High school diploma or equivalent.
• One to two years of customer service experience.

Nice-to-haves

• Experience in a healthcare setting.
• Bilingual skills.

Benefits

• Medical, Dental & Vision Insurance with equity-based premium tiers.
• Free virtual primary care services for the entire household.
• Continued Education Reimbursement up to $500 per year & 2 paid CEU days.
• Flex Spending Account.
• Life Insurance.
• Eligibility for Federal Student Loan Forgiveness.
• Paid time off starting at .05769 accrual rate per hour worked.
• 8 hours of volunteer paid time off annually.
• 8 paid federal holidays & 2 paid floating holidays.
• 403(b) retirement plan with employer match.
• 8 weeks Paid Parental Leave.
• Pet Insurance.
• Bereavement Leave.
• Earned Extended Leave.
• Free subscription to Headspace App.
• Time off to vote.
• Employee discounts for various services and products.