Health Center Associate I (HCA I) Minneapolis, MN

$39,520 - $39,520/Yr

Planned Parenthood - Minneapolis, MN

Full-time - Entry Level

Minneapolis, MN

Ambulatory Health Care Services

About the position

The Health Center Associate I (HCA I) position at Planned Parenthood North Central States in Minneapolis, MN, is a full-time role focused on providing essential support to patients and visitors at the health center. The associate will be responsible for patient registration, data entry, financial assessments, and ensuring compliance with healthcare regulations. This role is integral to maintaining a welcoming environment and facilitating access to reproductive health services while adhering to the organization's mission of promoting health and freedom.

Responsibilities

• Welcome all patients and visitors and register them for health center services.
• Answer phones, direct calls, and reach out to patients as needed.
• Perform computer data entry, including patient demographics, insurance information, and appointment scheduling.
• Ensure all patients receive unbiased support and assistance, assessing patient questions and directing them to appropriate resources.
• Maintain patient medical records and obtain patient consent for forms as necessary.
• Handle requests for patient medical records appropriately.
• Collect, assess, and verify patient financial information and determine insurance coverage.
• Comply with all funding source requirements and aid patients in applying for funding.
• Provide patients with resources for insurance navigation and financial counseling.
• Accurately inform patients of potential costs for services and assess and collect patient fees.
• Reconcile, prepare, and make bank deposits, complying with cash handling policies.
• Prepare charge tickets for clinical staff coding and review charges for accuracy.
• Ensure all patients are provided with information regarding donations and are asked for a donation at checkout.
• Ensure all patients complete patient experience surveys.
• Follow all federal, state, and local laws regarding mandated reporting and HIPAA.
• Perform inventory functions and process clinical supplies received.
• Provide factual, unbiased information to patients seeking abortion services.
• Participate in onboarding new employees and supporting cross-training of established employees.
• Collaborate with and provide coverage as needed at health centers in assigned neighborhoods.

Requirements

• High school diploma or equivalent.
• One to two years of customer service experience.

Benefits

• Medical, Dental & Vision Insurance
• Free virtual primary care services for the entire household
• Continued Education Reimbursement up to $500 per year
• Flex Spending Account
• Life Insurance
• Eligibility for Federal Student Loan Forgiveness
• Paid time off starting at .05769 accrual rate per hour worked
• 8 hours volunteer paid time off annually
• 8 paid federal holidays & 2 paid floating holidays
• 403(b) retirement plan with employer match
• 8 weeks Paid Parental Leave
• Pet Insurance
• Bereavement Leave
• Earned Extended Leave
• Free subscription to Headspace App
• Time off to vote
• Employee discounts for various services and products.