Health Center Associate I (HCA I) Minneapolis, MN

$39,520 - $39,520/Yr

Planned Parenthood - Minneapolis, MN

Full-time - Entry Level

Minneapolis, MN

Ambulatory Health Care Services

About the position

The Health Center Associate I (HCA I) position at Planned Parenthood North Central States in Minneapolis, MN, is a full-time role focused on providing exceptional customer service and support to patients visiting the health center. The HCA I will be responsible for patient registration, managing phone communications, data entry, and ensuring compliance with healthcare regulations. This role is integral to maintaining patient records, assisting with financial inquiries, and providing resources for insurance navigation and community health services. The position requires a commitment to delivering unbiased support and fostering a welcoming environment for all patients.

Responsibilities

• Welcome all patients and visitors.
• Register patients for health center services.
• Answer phones, direct calls, and reach out to patients as needed.
• Perform computer data entry, including patient demographics, insurance information, and appointment scheduling.
• Ensure all patients receive unbiased patient support and assistance, assess patient questions and direct to appropriate resources.
• Maintain patient medical records and obtain patient consent for forms as necessary.
• Appropriately handle requests for patient medical records.
• Collect, assess, and verify patient financial information and determine and confirm insurance coverage.
• Comply with all funding source requirements.
• Assess funding sources, aid patients in applying for and obtaining funding.
• Provide patients with resources for insurance navigation, financial counseling, and community sliding scale health centers.
• Accurately inform patients of potential costs for services.
• Assess and collect patient fees.
• Reconcile, prepare, and make bank deposits.
• Comply with all aspects of the cash handling policies.
• Prepare charge tickets for clinical staff coding.
• Charge post for clinical services and review charges for accuracy.
• Perform and reconcile charge reports.
• Ensure all patients are provided with information regarding donations and are asked for a donation at the time of checkout.
• Provide a summary of services for the transaction.
• Ensure all patients are asked to complete patient experience surveys.
• Follow all federal, state, and local laws regarding mandated reporting, abortion services, healthcare services, and HIPAA.
• Perform all applicable inventory functions.
• Process and stock clinical supplies that are received.
• Perform in-health center refill and resupply requests within scope of practice, including curbside prescription delivery.
• Provide factual, unbiased information to patients seeking abortion.
• Participate in the onboarding of new employees and support the cross-training of established employees.
• Collaborate with and provide coverage as needed at health centers in assigned neighborhoods.

Requirements

• High school diploma or GED.
• One to two years of customer service experience.

Nice-to-haves

• Bilingual skills.

Benefits

• 403(b) retirement plan with matching contributions.
• Bereavement leave.
• Continuing education credits up to $500 per year.
• Dental insurance.
• Employee discounts on various products and services.
• Health insurance with equity-based premium tiers.
• Free virtual primary care services for the entire household.
• Paid time off (PTO) starting at .05769 accrual rate per hour worked.
• Paid parental leave.
• Pet insurance.
• Paid volunteer time off annually.
• Paid federal holidays and floating holidays.