About the position
Pager Health is a connected health platform company that enables healthcare enterprises to deliver high-engagement, intelligent health experiences for their patients, members, and teams through integrated technology, AI, and concierge services. Our solutions help people get the right care at the right time in the right place and stay healthy, while simultaneously reducing system friction and fragmentation, powering engagement, and orchestrating the enterprise. As part of our Florida Blue Engagement Team, the Health Coach will play a vital role in making outbound campaign calls to support members in understanding their insurance plan benefits and accessing resources available to them as part of their plan. This position requires a commitment to a 40-hour work week, Monday through Friday, with shifts scheduled from 9AM-5:30 PM CST or 10:30-7PM CST. In this role, you will be responsible for implementing our lifestyle coaching program, focusing on achieving positive outcomes for our members by connecting them with necessary resources and aligning with client expectations. You will conduct coaching sessions using various modalities (telephonic, secure message, chat, etc.) and guide members in developing personalized action steps and goals aligned with their coaching programs. Applying motivational interviewing techniques and adhering to the coaching model, you will provide relevant communications and educational materials to support members in achieving health and wellness objectives. You will also facilitate referrals to external vendors and client resources as necessary, document all member interactions to ensure accurate and comprehensive records, and support special projects within Care Delivery as needed. The Health Coach will strive to achieve all Care Delivery metrics and goals, attend and complete required training sessions, and ensure confidentiality in handling all Protected Health Information (PHI) and Personally Identifiable Information (PII) obtained. This position is ideal for someone who is passionate about health and wellness and is looking to make a positive impact on people's lives.
Responsibilities
- Make outbound campaign calls to support members in understanding their insurance plan benefits.
- Offer health coaching over the telephone and manage a caseload of engaged members.
- Connect members with necessary resources to optimize their health outcomes.
- Conduct coaching sessions using various modalities (telephonic, secure message, chat, etc.).
- Guide members in developing personalized action steps and goals aligned with their coaching programs.
- Apply motivational interviewing techniques and adhere to the coaching model.
- Provide relevant communications and educational materials to support members in achieving health and wellness objectives.
- Possess detailed knowledge of each client's wellness program to respond to member inquiries effectively.
- Facilitate referrals to external vendors and client resources as necessary.
- Document all member interactions to ensure accurate and comprehensive records.
- Support special projects within Care Delivery, such as mentoring new coaches and participating in company initiatives.
- Strive to achieve all Care Delivery metrics and goals.
- Attend and complete required training sessions.
- Ensure confidentiality in handling all Protected Health Information (PHI) and Personally Identifiable Information (PII).
Requirements
- 1+ years related work experience in health and wellness coaching, personal training, health education, counseling, or social work required.
- Knowledge of health behavior change techniques.
- Passion and personal accountability for improving health of program participants.
- Proficient oral and written communication skills.
- Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).
- Related bachelor's degree or additional equivalent work experience in a health-related discipline including nursing, dietetics, exercise science, counseling, psychology, social work, or health education.
Nice-to-haves
- Fluency in both written and spoken Spanish and English.
- Experience with health education in weight management, tobacco cessation, stress management, and physical activity preferred.
- Knowledge and understanding of various biometric results including blood pressure, cholesterol, and weight management preferred.
- Master's degree in a related field including nursing, dietetics, exercise science, counseling, psychology, social work, or health education.
- National Board-Certified Health and Wellness Coach (NBC-HWC).
- Registered Nurse (RN).
- Registered Dietitian (RD).
- Licensed Therapist or Counselor.
Benefits
- Dental insurance
- Health insurance
- Paid time off
- Stock options
- Vision insurance
