Health Information Coordinator (Non-Benefits Eligible)

$41,600 - $41,600/Yr

Metropolitan Human Services District - New Orleans, LA

Full-time

New Orleans, LA

About the position

The Health Information Coordinator plays a vital role in managing and organizing healthcare data within the Metropolitan Human Services District (MHSD). This position is responsible for overseeing the accurate collection, storage, and retrieval of health information in compliance with healthcare regulations, while ensuring a positive experience for individuals served. The coordinator will work closely with clinic staff and report directly to the Contract Monitor, performing duties both onsite and remotely as needed.

Responsibilities

• Proficiently navigates and manages Carelogic (EHR), Excel, Word, Microsoft TEAMS, and Patient Portal; ensures Telehealth connectivity validations.
• Collects, organizes, and maintains person-served health records in electronic and/or paper formats while providing an outstanding person-served experience.
• Establishes and maintains a positive and productive work environment, including good working relationships with all clinic staff.
• Maintains accurate person-served demographic and financial information, ensuring confidentiality of all health information.
• Schedules follow-up appointments in the EHR system(s) and notifies person-served at least 24 hours in advance of any changes.
• Explains clinic processes, person-served rights/responsibilities, and assists with intake paperwork as required by MHSD policies.
• Informs the Mental Health Center Manager about any issues and/or challenges.
• Identifies and addresses discrepancies or errors in the EHR.
• Scans and uploads required documentation into the EHR, including documents collected in person and electronically.
• Rotates at any of the five clinic locations, if needed.

Requirements

• High School Diploma or equivalent.
• Certification or associate degree in Health Information Technology is preferred.
• Previous experience in clerical work is a major duty.
• One year of experience in a medical setting is required.
• Proficiency in using medical office systems for data entry and retrieval.
• Strong knowledge of medical terminology for accurate record keeping.
• Excellent organizational skills and attention to detail.