Mci World - High Point, NC
posted about 1 month ago
Full-time - Entry Level
Remote - High Point, NC
5,001-10,000 employees
Administrative and Support Services
About the position
The Health Insurance Call Center Agent (Licensed) at MCI is a full-time role focused on educating and guiding customers in selecting appropriate health insurance policies. The agent will provide information about various healthcare options, ensure compliance with regulations, and deliver high-quality customer service to enhance satisfaction and retention. This position requires a valid health insurance license and involves working in a fast-paced environment while maintaining accurate customer documentation.
Responsibilities
- Provide information to customers about various healthcare options and insurance policies.
- Help customers choose the appropriate insurance policy that fits their needs.
- Engage with customers to understand their requirements and provide relevant solutions.
- Ensure that all activities and advice comply with insurance regulations and company policies.
- Deliver high-quality service to ensure customer satisfaction and retention.
- Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.
- Maintain accurate and up-to-date customer information and documentation.
- Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers.
- Promote various insurance products and services to meet sales targets and business objectives.
- Resolve any concerns that customers may have with their insurance policies.
- Work closely with other team members and departments to ensure a cohesive approach to customer service and policy management.
- Participate in ongoing training and professional development to maintain licensure and improve skills.
Requirements
- High school diploma or GED
- Must hold a valid Healthcare Insurance License
- Previous call center experience is preferred
- Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
- Excellent oral and written communication skills
- Strong organizational abilities and interpersonal skills
- Flexible schedule
- Strong analytical and problem-solving skills
- Ability to multitask effectively
- Capable of functioning efficiently in a fast-paced environment
- Dependable in completing assignments and maintaining attendance
Nice-to-haves
- Experience in a customer service role
- Knowledge of healthcare insurance products
Benefits
- Paid Time Off
- Incentives & Rewards
- Health Benefits
- Retirement Savings
- Disability Insurance
- Life Insurance
- Career Growth
- Paid Training
- Fun, Engaging Work Environment
- Casual Dress Code
