Health Insurance Call Center Agent (Licensed)

Mci World - Orlando, FL

Full-time - Entry Level

Remote - Orlando, FL

5,001-10,000 employees

Administrative and Support Services

About the position

The Health Insurance Call Center Agent (Licensed) at MCI is responsible for educating and guiding customers in selecting appropriate health insurance policies. This full-time position requires a valid healthcare insurance license and involves providing high-quality customer service while ensuring compliance with insurance regulations. The agent will engage with customers to understand their needs, promote insurance products, and maintain accurate customer information.

Responsibilities

• Provide information to customers about various healthcare options and insurance policies.
• Help customers choose the appropriate insurance policy that fits their needs.
• Engage with customers to understand their requirements and provide relevant solutions.
• Ensure that all activities and advice comply with insurance regulations and company policies.
• Deliver high-quality service to ensure customer satisfaction and retention.
• Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.
• Maintain accurate and up-to-date customer information and documentation.
• Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers.
• Promote various insurance products and services to meet sales targets and business objectives.
• Resolve any concerns that customers may have with their insurance policies.
• Work closely with other team members and departments to ensure a cohesive approach to customer service and policy management.
• Participate in ongoing training and professional development to maintain licensure and improve skills.

Requirements

• High school diploma or GED
• Must hold a valid Healthcare Insurance License
• Previous call center experience is preferred.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
• Excellent oral and written communication skills.
• Strong organizational abilities and interpersonal skills.
• Flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively.
• Capable of functioning efficiently in a fast-paced environment.
• Dependable in completing assignments and maintaining attendance.

Nice-to-haves

• Experience in a customer service role
• Knowledge of healthcare insurance products
• Ability to work in a team environment

Benefits

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Career Growth
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code