Health Insurance Call Center Agent (Licensed)

Mci World - Austin, TX

Full-time - Entry Level

Remote - Austin, TX

5,001-10,000 employees

Administrative and Support Services

About the position

The Health Insurance Call Center Agent (Licensed) at MCI is a full-time role focused on educating and guiding customers in selecting appropriate health insurance policies. The agent will provide information about various healthcare options, ensure compliance with regulations, and deliver high-quality customer service to enhance satisfaction and retention. This position requires a valid healthcare insurance license and involves working in a fast-paced environment to meet sales targets and customer needs.

Responsibilities

• Provide information to customers about various healthcare options and insurance policies.
• Help customers choose the appropriate insurance policy that fits their needs.
• Engage with customers to understand their requirements and provide relevant solutions.
• Ensure that all activities and advice comply with insurance regulations and company policies.
• Deliver high-quality service to ensure customer satisfaction and retention.
• Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions.
• Maintain accurate and up-to-date customer information and documentation.
• Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers.
• Promote various insurance products and services to meet sales targets and business objectives.
• Resolve any concerns that customers may have with their insurance policies.
• Work closely with other team members and departments to ensure a cohesive approach to customer service and policy management.
• Participate in ongoing training and professional development to maintain licensure and improve skills.

Requirements

• High school diploma or GED
• Must hold a valid Healthcare Insurance License
• Previous call center experience is preferred
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook
• Excellent oral and written communication skills
• Strong organizational abilities and interpersonal skills
• Flexible schedule
• Strong analytical and problem-solving skills
• Ability to multitask effectively
• Dependable in completing assignments and maintaining attendance

Nice-to-haves

• Experience in a fast-paced environment
• Ability to work independently and as part of a team

Benefits

• Paid Time Off: Earn PTO and paid holidays.
• Incentives & Rewards: Participate in contests with cash bonuses and prizes.
• Health Benefits: Comprehensive medical, dental, and vision coverage after 90 days.
• Retirement Savings: Retirement savings programs available.
• Disability Insurance: Short- and long-term disability coverage.
• Life Insurance: Access to life insurance options.
• Career Growth: Significant advancement opportunities.
• Paid Training: Learn new skills while earning a paycheck.
• Fun, Engaging Work Environment: Team-oriented culture with a casual dress code.