Health Navigator Case Manager Veteran Status

Zepf Center

Full-time - Entry Level

Ambulatory Health Care Services

About the position

The Health Navigator Case Manager at Zepf Center is responsible for providing direct services to individuals experiencing serious mental illness, advocating for their healthcare needs, and coordinating community support services. This role aims to enhance health and wellness through comprehensive care coordination, individualized action planning, and therapeutic interventions, ensuring that clients receive the necessary resources and support to achieve their health goals.

Responsibilities

• Provide direct services for consumers to help them achieve healthcare goals and improve health and wellness.
• Maintain clinical responsibility for clients with mental health diagnoses or co-occurring disorders.
• Develop and update strength-based Individualized Action Plans (IAP) in collaboration with clients and care teams.
• Conduct strength-based assessments to identify care coordination needs and facilitate IAP updates and referrals.
• Implement therapeutic client-centered evidence-based interventions, including treatment planning and service coordination.
• Monitor clients for potential relapse and changes in treatment needs or goals.
• Complete required paperwork in accordance with agency and regulatory standards.
• Assist patients in accessing community resources and provide transportation as needed.
• Advocate for patients to obtain appropriate treatment and services.
• Collaborate with healthcare and mental health professionals to achieve treatment goals.
• Maintain records on care management and collect data for outcome measures.
• Attend required training for professional growth and commitment to health equity.

Requirements

• Bachelor's degree in social work, counseling, public administration, nursing, or related field; LPN or LSW preferred.
• High School Diploma, GED, or Associates degree plus at least three years' experience with care coordination will also be considered.
• Military veteran status is required for this position.
• Valid driver's license and eligibility for coverage as defined by the agency's insurance carrier.