Health Senior Program Manager

Best Buy Health - Boston, MA

Full-time - Senior

Remote - Boston, MA

Ambulatory Health Care Services

About the position

The Senior Program Manager at Best Buy Health will lead complex and transformational programs for top strategic customers in the healthcare sector. This role is pivotal in shaping the future of healthcare delivery through the implementation of remote patient monitoring solutions. The ideal candidate will possess strong problem-solving skills, excellent communication abilities, and a results-driven mindset, thriving in a collaborative and innovative work environment. This position is primarily remote, with opportunities for in-person meetings and travel up to 25%.

Responsibilities

• Manage and lead complex, transformational programs and projects within the healthcare technology sector, including medical device and SaaS platform implementations.
• Develop and maintain detailed project plans, timelines, and budgets.
• Provide guidance and expertise to the program management team, fostering a culture of collaboration, accountability, and continuous improvement.
• Develop and implement best practices, processes, and methodologies to optimize project delivery and drive operational excellence within the PMO.
• Partner with senior leaders to define project priorities, allocate resources, and drive alignment with organizational goals and objectives.
• Monitor project performance, identify areas for improvement, and implement corrective actions as needed to ensure successful project delivery.

Requirements

• 7 years project and program management experience in a customer-facing role, preferably in the healthcare sector.
• 7 years of general business experience.
• 2 years leading a team directly or indirectly.
• Extensive experience leading complex projects and programs successfully, preferably within the healthcare or medical device industry.
• Strong leadership skills, with a track record of guiding high-performing teams through transition and change.

Nice-to-haves

• 7+ years project and program management experience in a customer-facing role, preferably in the healthcare sector.
• 5+ years' experience with project management software like Smartsheet, Workfront, Wrike, Jira, etc.
• 5+ years experience working with senior leaders.
• 5+ years experience managing large functional initiatives.
• PMP or similar certifications preferred.
• Intermediate experience with change management methodology using impact, stakeholder analysis, as well as communication plan development and execution.
• Familiarity with different RASCI and decision-making models with teams.
• Communication plan development and execution experience.
• Familiarity with different operating models.
• Technical project management experience including working in an Agile environment.

Benefits

• Competitive pay
• Generous employee discount
• Physical and mental well-being support