Healthcare Administrative Associate Lead (Crystal Springs Imaging)
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About The Position
The Healthcare Administrative Associate Lead at Carilion Clinic Imaging in Crystal Springs is responsible for supporting the hallmarks of service excellence and quality in all job responsibilities. This role oversees the maintenance of an efficient and professional front office area and is accountable for performing a minimum of four core job responsibilities, including patient registration, scheduling, switchboard operations, and medical record maintenance. The position also involves additional front office operations to meet the specific needs of the practice, clinic, or department. The associate serves as a resource for patients, physicians, and office staff, utilizing effective communication and professionalism in all interactions. The role requires prioritizing clerical duties, maintaining workflow, coordinating staff scheduling, and contributing to the interview and performance review processes as requested by management. The associate must maintain thorough knowledge of information systems for patient scheduling and reporting, manage a high volume of calls, ensure accurate patient registration, and handle billing inquiries effectively.
