Healthcare Administrative Associate - Outpatient Therapy

Carilion Clinic - Salem, VA

Full-time - Entry Level

Salem, VA

Hospitals

About the position

The Healthcare Administrative Associate plays a crucial role in maintaining the front-office workflow of the outpatient therapy department at Carilion Clinic. This position is essential for optimizing the efficiency of the medical practice by providing excellent service to patients and visitors, managing administrative tasks, and ensuring smooth operations within the clinic.

Responsibilities

• Greet, screen, and provide service to patients and visitors.
• Process mail, fax, and other documents.
• Maintain multi-line phone system/switchboard.
• Schedule, register, and check patients in/out.
• Maintain medical records.
• Perform data management and spreadsheet functions.
• Run and maintain reports.
• Perform charge entry.
• Process billing documents and research and resolve issues.
• Collect co-payments, deductibles, and other self-pay amounts at time of service.
• Maintain cash box and receipt books.

Requirements

• High school diploma or GED.
• Minimum of two years' experience in a physician office/medical office (preferred).
• Experience with data processing and/or with multi-line telephones (preferred).
• Experience with registration and/or medical insurance (preferred).
• Knowledge of office procedures and equipment.
• Effective interpersonal, communication, and teamwork skills.
• Automated computer system proficiency.
• Excellent organizational and time management skills.

Benefits

• $1,500 sign-on bonus available for external applicants.