Carilion Clinic - Roanoke, VA

posted 20 days ago

Full-time
Roanoke, VA
Hospitals

About the position

The Healthcare Administrative Associate position at Carilion Clinic is designed to support patients at the Roanoke Ambulatory Surgery Center by coordinating patient information and maintaining front-office workflow. This role is crucial for optimizing the efficiency of the medical practice and enhancing patient experience. The position offers opportunities for professional development in a supportive work culture.

Responsibilities

  • Greet, screen, and provide service to patients and visitors.
  • Process mail, fax, and other documents.
  • Maintain multi-line phone system/switchboard.
  • Schedule, register, and check patients in/out.
  • Maintain medical records.
  • Perform data management and spreadsheet functions.
  • Run and maintain reports.
  • Perform charge entry.
  • Process billing documents and research and resolve issues.
  • Collect co-payments, deductibles, and other self-pay amounts at time of service.
  • Maintain cash box and receipt books.

Requirements

  • High school diploma or GED.
  • Minimum of two years' experience in a physician office/medical office (preferred).
  • Experience with data processing and/or with multi-line telephones (preferred).
  • Experience with registration and/or medical insurance (preferred).
  • Knowledge of office procedures and equipment.
  • Effective interpersonal, communication, and teamwork skills.
  • Automated computer system proficiency.
  • Excellent organizational and time management skills.
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