Healthcare Business Intelligence Analyst

ChenMed - Miami Gardens, FL

Full-time - Entry Level

Miami Gardens, FL

Ambulatory Health Care Services

About the position

The Business Intelligence Analyst, Analytics at ChenMed plays a crucial role in providing actionable insights on clinical and operational outcome metrics, contributing significantly to the overall performance of the organization. This position is designed for individuals who are innovative and entrepreneurial-minded, with a strong work ethic and ambition. The analyst will serve as a customer analytics consultant across various departments, making data-driven strategy recommendations specifically tailored for the Medicare Advantage and healthcare industry. In this role, the analyst acts as a data liaison for leadership and stakeholders, understanding their needs and translating them into effective reporting and analytic solutions. The incumbent will provide independent analysis and consulting to assist the enterprise in improving clinical, operational, and cost-saving performance. By leveraging data, the analyst will create and direct innovative strategies, formulating actionable recommendations for successful execution. Collaboration is key in this position, as the analyst will partner with Clinical, Network, and Operational stakeholders to proactively measure and enhance quality, patient outcomes, and total cost of care performance. The role involves preparing and analyzing clinical and operational data to develop materials for executive management, defining and prioritizing key performance indicators (KPIs) to drive global initiatives. Additionally, the analyst will work closely with developers to design, build, and operationalize strategic solutions such as dashboards and reports. The position requires a strong ability to interpret organizational needs and communicate actionable insights through analytics. The analyst must be an analytical, independent worker with a conceptual mindset, capable of managing multiple projects with varying complexity levels. Strong communication skills are essential, as the analyst will deliver high-level presentations to executives and clinicians, consolidating data findings for the Executive Committee. Overall, this role is pivotal in driving process improvements and ensuring that analytical discussions translate into improved results, all while maintaining clear standard operating procedures and project-specific documentation.

Responsibilities

• Acts as data liaison for leadership and stakeholders, translating their needs into reporting and analytic solutions.
• Provides independent analysis and consulting to assist the enterprise with clinical, operational, and cost-saving performance improvement.
• Uses data to create and direct innovative, thoughtful, and cost-effective strategies, formulating actionable recommendations and requirements for successful execution.
• Partners with Clinical, Network, and Operational stakeholders to proactively measure and improve quality, patient outcomes, and total cost of care performance.
• Prepares and analyzes clinical and operational data to develop material presented to executive management.
• Defines and prioritizes key performance indicators (KPIs) to drive key global initiatives.
• Partners with developers to design, build, and operationalize strategic solutions (e.g., dashboards, reports, and trackers).
• Leverages data analytics and medical modeling to provide insight into new and existing processes and business opportunities.
• Tests and tracks efficiency of new multi-pronged strategies.
• Works with Analytics to validate data, enhance reports and tools, and help design new products for enterprise consumption.
• Builds strong and trusting relationships with leaders to support problem resolution and ensure overall awareness of issues and challenges.
• Coaches leaders, physicians, and team members on how to effectively use reports and data resource tools.
• Maintains clear standard operating procedures (SOPs) and project-specific documentation of analytical methods used, key decisions, caveats, and data sources.
• Leads analytical discussions on how process improvements are translating to improved results.
• Performs other duties as assigned and modified at manager's discretion.

Requirements

• BA/BS degree in Computer Science, Information Technology, or a related field required; additional experience may be considered in lieu of education on a year-for-year basis.
• A minimum of 1 year of work experience in management consulting, business development, health care, insurance, or advanced data analytics required.
• Strong communication skills, with experience delivering high-level presentations to executives and clinicians.
• Ability to manage multiple projects with varying levels of complexity.
• Advanced Microsoft Excel skills including statistical modeling, vlookup, and pivot tables.
• Proficient in Microsoft Office Suite products: Word, PowerPoint, and Outlook plus database software.
• Spoken and written fluency in English.

Nice-to-haves

• MBA, MHA, MPA, or advanced degree in information sciences, analytics, health care management, or public health a plus.
• SQL knowledge is preferred; additional programming languages such as Python or R are a plus.
• Experience utilizing and developing data visualization through tools such as QlikView and/or PowerBI; statistical modeling.
• Experience in health care models including Medicare Advantage Programs and provider risk models preferred.
• Prior experience in strategic consulting preferred.

Benefits

• Great compensation
• Comprehensive benefits
• Career development and advancement opportunities
• Work-life balance
• Opportunities to grow