Healthcare Call Center Representative - IMMEDIATE HIRE

$43,680 - $47,840/Yr

TEKsystems - Boston, MA

Full-time - Entry Level

Boston, MA

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Immediate Patient Service Representative role is a full-time position within a healthcare call center environment, focusing on providing exceptional service to patients and medical staff. The representative will handle a variety of calls related to patient inquiries, paging staff, and processing emergency calls, ensuring a seamless communication experience across multiple platforms. This position offers opportunities for advancement and requires availability for weekend shifts.

Responsibilities

• Answer calls 24x7 for the main published phone numbers for hospitals and over 300 medical practices.
• Process calls for the Main Listed Number, Paging, Dispatch, and Answering Service.
• Respond to requests to page staff members and retrieve executed pages.
• Change the current paging status as requested by the holder of the pager.
• Respond to requests from staff regarding department on-call schedules and update databases and directories.
• Maintain the ability to multi-task and toggle between multiple screens seamlessly.
• Process various Codes / Emergency calls accurately.
• Respond to all telephone inquiries for patient information, including handling confidential information.

Requirements

• 2 years of healthcare administration experience or recent call center experience.
• Proficient in Microsoft Office.
• Excellent communication skills.
• Detail-oriented.