Healthcare Coordinator

$36,400 - $50,960/Yr

Pds Health - Trinity, FL

Full-time - Entry Level

Trinity, FL

About the position

The Healthcare Coordinator (HC) at Dentists of Mitchell Ranch plays a crucial role in partnering with dentists to secure financial commitments from patients for their treatment plans. This position emphasizes patient education, overcoming objections, and maintaining productive schedules while ensuring a Perfect Patient Experience (PPE). The HC is expected to be knowledgeable about financial options and to support patients in making informed decisions regarding their dental care.

Responsibilities

• Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework.
• Gain a financial commitment from the patient to start the dentistry that the Dentist is diagnosing for their patient.
• Achieve proficiency in PDS system and tools to assist patients in making the best possible decision for their unique wants and needs.
• Execute the HC Handoff in partnership with each clinician on every exam patient.
• Serve as a Subject Matter Expert on all available financial options to give patients choices that fit their budget.
• Professionally overcome common patient objections to starting treatment.
• Obtain necessary insurance pre-authorizations for patients prior to completing treatment.
• Ensure the office exemplifies the Comprehensive Care Model and manages referrals outside the office.
• Actively participate in daily morning huddles, monthly team meetings, and other required meetings.
• Demonstrate stewardship of the PDS Brand and make decisions consistent with the PDS Brand framework.
• Become knowledgeable on the Mouth Body Connection and support clinical excellence through comprehensive patient care.
• Maintain a professional appearance and demeanor in accordance with company policies.
• Ensure compliance with company policies and regulatory bodies.

Requirements

• High School Diploma or general education degree (GED).
• Knowledge of office practices, technology applications, and patient insurances.
• Results-oriented with the ability to set realistic goals and meet commitments.
• Ability to advocate for patients with empathy and ethical considerations.
• Process-focused with a comprehensive knowledge of operational processes and computer proficiency.
• Financial acumen to understand profit drivers and local market competition.
• Strong influencing skills with active listening and observation capabilities.
• Self-motivated and reliable, capable of working independently and as part of a team.
• Ability to multi-task effectively without compromising quality.
• Excellent interpersonal, oral, and written communication skills.
• Ability to handle and maintain extreme confidentiality of patient records.
• Organized and detail-oriented, able to work in a fast-paced environment.

Nice-to-haves

• Prior course work or on-the-job training in dentistry, insurance, or business.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community