Healthcare Customer Service Representative - Floater

TEKsystems - Battle Creek, MI

Full-time

Battle Creek, MI

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Healthcare Customer Service Representative (CSR) - Floater position at TEKsystems involves providing exceptional customer service in various locations including Battle Creek, Wyoming, Grand Rapids, and potentially Kalamazoo and Lansing. The role requires handling incoming and outgoing calls, managing walk-in appointments, filing, taking prescriptions, verifying insurance, and coordinating with doctor offices. The ideal candidate should possess a friendly and outgoing personality, along with strong communication skills to effectively represent the office.

Responsibilities

• Handle all incoming and outgoing calls
• Manage walk-in appointments
• File documents and take prescriptions
• Verify insurance information
• Call doctor offices to verify appointments
• Perform general filing duties

Requirements

• 1+ year of customer service experience working with the public
• Good communication skills as the face of the office
• Ability to take initiative
• Reliability
• Strong computer skills

Nice-to-haves

• Healthcare experience