Healthcare Customer Service Representative - Remote

Teleperformance

Full-time

Remote

10,001+ employees

Administrative and Support Services

About the position

The Healthcare Customer Service Representative role at Teleperformance USA involves providing exceptional customer service to clients in the healthcare sector. This remote position requires representatives to handle inquiries through various communication channels, ensuring customer satisfaction and resolving issues effectively. The role emphasizes a collaborative work environment and offers opportunities for personal and professional growth within the company.

Responsibilities

• Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
• Connect with customers via phone, email, chat, and/or social media to resolve their questions or concerns.
• Calmly attempt to resolve and de-escalate any issues.
• Escalate interactions when necessary and appropriate.
• Respond to requests for assistance and/or possible processing payments.
• Track all call-related information for auditing and reporting purposes.
• Provide feedback on call issues.
• Upsell if required.

Requirements

• Ability to work remotely in a virtual team environment.
• 6 months customer service experience preferred.
• Over 18 years of age.
• Ability to type 25 wpm.
• High School Graduate or GED.
• Comfort with desktop computer system.
• Proven oral & written communication skills.
• Logical problem-solving skills.
• Ability to navigate Windows operating systems.
• Organization and work prioritization skills.

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs