Teleperformance
posted 4 days ago
Full-time - Entry Level
Remote
10,001+ employees
Administrative and Support Services
About the position
The Healthcare Customer Service Representative role at Teleperformance USA involves fielding customer inquiries related to healthcare services. This position is remote and requires effective communication and problem-solving skills to assist customers, primarily medical professionals, with their inquiries and concerns. The role emphasizes providing excellent customer service while handling sensitive information and ensuring customer satisfaction.
Responsibilities
- Field customer inquiries by finding innovative ways to respond to varying questions, issues, and concerns.
- Handle inbound calls from medical professionals to request and verify benefits using medical terminology.
- Respond to all customer inquiries with care and professionalism.
- Provide excellent customer service through active listening and effective communication.
- Work with confidential customer information and treat it sensitively.
- Aim to resolve issues on the first call by being proactive.
- Provide support for Health Care Providers and research benefit information.
- Document and maintain all interactions accurately.
- Respond to requests for assistance and/or possible processing payments.
Requirements
- Ability to work remotely in a virtual team environment.
- 6 months of customer service experience preferred.
- Must be over 18 years of age.
- Ability to type at least 25 words per minute.
- High School Graduate or GED required.
- Comfort with desktop computer systems.
- Proven oral and written communication skills.
- Logical problem-solving skills.
- Ability to navigate Windows operating systems.
- Strong organization and work prioritization skills.
Benefits
- Paid Training
- Competitive Wages
- Full Benefits (Medical, Dental, Vision, 401k and more)
- Paid Time Off
- Employee wellness and engagement programs
