Healthcare Customer Service Representative - Remote

Teleperformance

Full-time - Entry Level

Remote

10,001+ employees

Administrative and Support Services

About the position

The Healthcare Customer Service Representative at Teleperformance USA is responsible for fielding customer inquiries and providing innovative solutions to various questions, issues, and concerns. This remote position emphasizes a collaborative environment where representatives engage with customers through multiple channels, including phone, email, chat, and social media. The role requires effective communication, problem-solving skills, and the ability to de-escalate issues while maintaining a focus on customer satisfaction.

Responsibilities

• Connect with customers via phone/email/chat/social media to resolve their questions or concerns
• Calmly attempt to resolve and de-escalate any issues
• Escalate interactions when necessary and appropriate
• Respond to requests for assistance and/or possible processing payments
• Track all call related information for auditing and reporting purposes
• Provide feedback on call issues
• Upsell if required

Requirements

• Ability to work remotely in a virtual team environment
• 6 months Customer service experience preferred
• Over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer system
• Proven oral & written communication skills
• Logical problem-solving skills
• Ability to navigate Windows operating systems
• Organization and work prioritization skills

Benefits

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k and more)
• Paid Time Off
• Employee wellness and engagement programs