Healthcare Customer Service Representative

$40,040 - $41,600/Yr

TEKsystems - Phoenix, AZ

Full-time - Entry Level

Phoenix, AZ

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Healthcare Customer Service Representative role at TEKsystems involves assisting members and patients through various communication channels, including chat, email, and inbound calls. The representative will respond to inquiries related to insurance, billing, appointment management, and coordinate care among various healthcare partners. This position is essential for ensuring a smooth experience for patients and requires proficiency in navigating multiple systems.

Responsibilities

• Assist members and patients through chat, email, and inbound calls (40 - 60 per day).
• Respond to general inquiries from patients regarding their accounts, including insurance/billing and appointment management.
• Coordinate care among members' care partners such as pharmacies, testing laboratories, specialists, and insurance providers.
• Resolve general tech issues and problem-solve resolutions for members.
• Navigate systems such as RingCentral, Slack, G-Suite, Zoom, and the Electronic Medical Record System.

Requirements

• Entry-level position requiring familiarity with Google Suite.

Benefits

• Commuter assistance
• Disability insurance
• Health insurance
• Dental insurance
• Paid time off
• Employee assistance program
• Vision insurance
• 401(k) matching
• Sabbatical opportunities
• Life insurance