Healthcare Customer Service Representative

Pediatric Home Service - Shawnee, KS

Full-time - Entry Level

Shawnee, KS

Ambulatory Health Care Services

About the position

The Customer Service Representative at Pediatric Home Service plays a crucial role in supporting families with medically-complex children by providing exceptional customer service in a fast-paced environment. This position involves handling patient intakes, verifying insurance requirements, and coordinating services with clinical staff, all while maintaining a focus on the needs of the children and their families.

Responsibilities

• Complete patient intakes
• Verify insurance requirements
• Obtain prior authorizations
• Maintain patient records
• Coordinate services with clinical staff & referrals
• Manage patient supply & service orders
• Engage in other opportunities to learn and grow as they become available

Requirements

• Customer service experience
• Exceptional organizational skills
• Strong multi-tasking abilities
• Problem-solving skills
• Excellent communication skills
• High level of initiative
• Experience with durable medical equipment (DME) intake/admissions preferred
• Strong keyboard skills
• Experience in Brightree EHR is a plus

Benefits

• Paid holidays
• Disability insurance
• Health insurance
• Dental insurance
• Paid time off
• 401(k) matching
• Life insurance