Healthcare Facilitated Enroller (Bilingual; Spanish)

$40,000 - $45,000/Yr

HWCLI

Full-time - Entry Level

About the position

The Health and Welfare Council of Long Island (HWCLI) is seeking a Healthcare Facilitated Enroller who is bilingual in Spanish to join our dedicated team. This position is crucial in supporting our mission to assist the Aged, Blind, and Disabled (ABD) populations in understanding their health insurance options and identifying the best plans suited for their needs. As a Healthcare Facilitated Enroller, you will play a vital role in educating potential clients about available medical assistance programs, including Medicaid and the Medicare Savings Program (MSP). Your efforts will directly impact the lives of vulnerable individuals and families in our community, ensuring they have access to the healthcare services they require. In this role, you will be responsible for guiding enrollees through the Medicaid and MSP application processes. This includes collecting necessary documentation, entering data accurately, and submitting applications to the local Department of Social Services (DSS) in Nassau and Suffolk County. You will maintain confidentiality and security of all records, complete required training, and participate in ongoing meetings and webinars to stay updated on program information and technical support. Additionally, you will collaborate with the Healthcare Access team to enhance client engagement, troubleshoot application issues, and advocate for enrollees. Community outreach is a significant aspect of this position, as you will engage with potential clients and community partners, attending various outreach events across Long Island. This role requires travel throughout the region to effectively reach and assist those in need.

Responsibilities

• Educate potential clients about the ABD program and medical assistance programs such as Medicaid and MSP.
• Assist enrollees in completing the Medicaid and MSP application/re-certification application by collecting applicable documents and entering data.
• Accurately complete and submit applications for the ABD population to local DSS in Nassau and Suffolk County.
• Maintain all records to ensure confidentiality, privacy, and security requirements.
• Complete all necessary training and comply with certification requirements of the ABD program.
• Attend regularly scheduled meetings/webinars for program updates and ongoing training.
• Perform other duties relevant to achieving the agency's goals.
• Assist Managers and Senior Staff on healthcare projects as needed.
• Collaborate with the Healthcare Access team on client engagement and application troubleshooting.
• Conduct community outreach to potential enrollees and community partners, attending outreach events throughout Long Island.

Requirements

• Strong commitment to social justice and HWCLI's mission.
• Demonstrated background in client-facing public service positions.
• Strong commitment to collaboration and being a self-starter.
• Strong communication and client service skills.
• Comfortability with in-depth research for complex client needs.
• Basic knowledge of Microsoft Office and online platforms.
• Flexibility to interchange between detailed client service, research, outreach, and data collection.
• Excellent organizational skills with attention to detail.
• Bilingual in Spanish strongly preferred.
• NYS license and access to a car is a MUST.
• HS Diploma or GED required; Associate/bachelor's degree in human services or related field strongly preferred.

Benefits

• Compensation commensurate with experience.
• Retirement plan.
• Flexible spending accounts.
• Paid time-off.
• Opportunity to work in a dynamic environment making a positive impact.
• Dental insurance.
• Health insurance.
• Vision insurance.