Healthcare IT PMO Project Intake Manager/Leader

Divurgent

Full-time - Mid Level

Publishing Industries

About the position

The Healthcare IT PMO Project Intake Manager/Leader at Divurgent is responsible for overseeing the project intake process for all IT project requests across the enterprise. This role involves managing the end-to-end intake of IT projects, ensuring alignment with business priorities, resource availability, and technological capabilities. The manager will collaborate with cross-functional teams to assess project feasibility, define scope, and prioritize initiatives that deliver the most value to the organization, while implementing best practices and streamlining workflows.

Responsibilities

• Manages overall coordination of projects, from planning through implementation, setting scope, priorities, deadlines and deliverables
• Implements standards and monitors documentation processes for the team
• Establishes a repository of lessons learned and best practices for project management
• Defines and initiates efforts which improve service, increase efficiency or reduce expenses
• Establishes project management policies, guidelines, metrics, technology methodologies and templates for the IT department and the network
• Recruits and establishes a cadre of skilled Project Management staff
• Prioritizes projects to ensure consistency with the network's strategy
• Facilitates discussions and consensus among various project stakeholders including analysts, programmers, customers, and other departments
• Coordinates work with vendors, contractors and consultants
• Reports project status to IT leaders and IT Steering Committee
• Ensures issues lists are maintained and issues are addressed timely for all major projects
• Prepares for upcoming project requirements by adequately budgeting and assigning staff in cooperation with IT Portfolio Managers and operational leaders
• Continually seeks level of technical knowledge necessary to effectively manage technical and application project managers through education/training and reading
• Seeks assistance from other technical experts as necessary to manage processes and resources
• Serves as a liaison to senior IT management in area of expertise
• Analyzes issues and sorts through recommendations to develop technical and programmatic solutions
• Assists team and other teams with translating project requests into project plans and scope documents
• Communicates with other IT team members through timely and accurate documentation in project management tools, notifications and emails
• Conducts regular team meetings to discuss issues and concerns and to plan tasks and projects
• Supports the department's goals and objectives and all team members

Requirements

• Bachelor level degree in business management or other related health field
• Experience working within the healthcare industry
• Experience with ServiceNow
• Experience with Scrum and/or Agile methodologies
• Minimum of 5 or more years of experience in project management leadership, including the execution of large-scale portfolios, programs, and/or projects
• Minimum of 3 or more years of experience in people leadership, including direct experience leading, managing and mentoring teams
• Minimum of 2 or more years of experience in managing a Project Management Office (PMO) function, including governance, project management framework and process, and strategic planning
• Excellent written and verbal communication skills
• Demonstrates excellent judgment and decision making skills related to technical and/or application projects
• Ability to use all resources to achieve project results and goals
• Ability to lead project team members to focus and achieve goals
• In-depth knowledge and understanding of project management methodologies and frameworks
• Ability to support & triage escalations, engage appropriate teams on progress
• Ability to document and refine process documentation
• Ability to work as a part of a team and across multiple team environments
• Excellent collaboration, team building, organizational and relationship management skills

Benefits

• Financial, Health and Wellness, and Community and Culture benefits
• Team coffee breaks and happy hours
• Book club
• Grill master competition
• March Madness events
• Divurgent Pets group
• Team engagement programs