Healthcare Management Consultant

$63,800 - $205,800/Yr

Accenture - Philadelphia, PA

Full-time - Mid Level

Philadelphia, PA

10,001+ employees

Professional, Scientific, and Technical Services

About the position

The Healthcare Management Consultant role at Accenture involves delivering strategic projects for health payers and providers, focusing on operational excellence and customer satisfaction. The consultant will engage with clients to diagnose problems, design tailored solutions, and implement strategies that leverage technology to enhance service delivery. This position requires a deep understanding of the healthcare industry and exceptional consulting skills to thrive in complex environments.

Responsibilities

• Work collaboratively with clients to understand their business objectives, diagnose problems, and design tailored solutions.
• Lead and contribute to workstreams in projects focused on contact center service strategy, CRM implementation and optimization, digital transformation, and operational improvement.
• Use data-driven approaches to identify insights, track performance metrics, and build business cases for change initiatives.
• Provide thought leadership on leveraging CCaaS platforms, CRM systems, AI, and digital tools to enhance customer service capabilities.
• Develop strategies to improve service delivery in digital modalities such as chat, mobile applications, customer portals, and self-service platforms.
• Focus on elevating member experience, provider experience, and employee experience through innovative and customer-centric approaches.
• Build strong relationships with client teams, including senior leaders, and facilitate workshops, meetings, and presentations.
• Collaborate with internal teams to ensure seamless delivery and alignment with broader project goals.
• Support clients in driving organizational change and adoption of new processes, tools, and behaviors.
• Contribute to the development of intellectual capital within the practice by identifying trends, challenges, and innovative solutions in the healthcare industry.

Requirements

• Minimum of 5 years of professional experience, with at least 2 years in a management consulting role or equivalent experience as a manager in the healthcare industry.
• 2+ years of experience working with health payers or providers.
• Bachelor's degree or equivalent work experience.

Nice-to-haves

• Advanced degree preferred (MBA, MPH, MHA, etc.).
• Demonstrated ability to navigate and deliver in ambiguous, fast-paced environments.
• Strong analytical and problem-solving skills, with proficiency in tools such as Excel, PowerPoint, and data visualization platforms.
• Excellent written and verbal communication skills, with experience presenting to senior executives.
• Knowledge of CCaaS platforms (e.g., Genesys, Amazon Connect, NICE, etc.), CRM systems, and AI solutions for customer service.
• Expertise in workforce optimization, quality assurance, or customer experience improvement within contact centers.

Benefits

• Diversity and inclusion initiatives
• Equal Employment Opportunity policies
• Veteran employment opportunities