Health Services Advisory Group - Topeka, KS
posted 19 days ago
Full-time
Remote - Topeka, KS
Professional, Scientific, and Technical Services
About the position
The position involves validating and capturing accurate directory information for healthcare providers in HSAG's database. The role requires direct communication with healthcare provider offices to ensure the accuracy of contact details, specialties, qualifications, and insurance participation, while adhering to privacy regulations.
Responsibilities
- Contact healthcare provider offices by phone to validate and capture accurate directory information.
- Verify and record accurate contact details, including office phone numbers, addresses, and email addresses.
- Confirm and document healthcare providers' specialty areas, qualifications, and credentials.
- Validate information on accepted insurance plans, Medicaid participation, and specific project requirements.
- Update provider profiles with accurate and current information in HSAG's database.
- Address questions or concerns raised by healthcare providers regarding the directory validation process.
- Collaborate with internal teams to resolve discrepancies or inconsistencies identified during the validation process.
- Follow established protocols and guidelines to ensure the accuracy and completeness of directory data.
- Provide regular progress reports to management, highlighting challenges or trends observed during validation calls.
- Represent HSAG in a professional manner at all times.
Requirements
- High school diploma or equivalent.
- Previous experience in a customer service or telephone-based role is preferred.
- Excellent verbal communication skills and the ability to build rapport with healthcare professionals over the phone.
- Strong attention to detail and the ability to accurately record and document information.
- Proficiency in using computer systems, databases, and standard office software.
- Exceptional organizational and time management skills to prioritize and complete tasks within specified timelines.
- Ability to work independently with minimal supervision while following established protocols.
- Ability to type at least 50 words per minute.
Nice-to-haves
- Additional education or training in healthcare administration or a related field is a plus.
