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Sonova - Edmonds, WA
posted 4 days ago
About the position
The Hearing Care Professional Trainee is a paid traineeship. You will be trained on all aspects of the Hearing Care Professional role in preparation for licensure in your state. You will work closely with the clinical staff to ensure patients are provided with quality care and service. By partnering with the Healthcare Professional onsite, the Hearing Care Professional Trainee is able to provide support to patients. AudioNova provides comprehensive examinations to our patients with potential hearing loss. Our Hearing Care Professionals analyze those test results, as well as the patient's lifestyle, in order to make a recommendation on their hearing loss mitigation. We teach patients how to best utilize the new technology in order to meet their hearing goals and we follow up to ensure that they are successful in their hearing journey. You will also perform hearing aid repairs, checks, and cleanings. You will work with the community and be involved in marketing activities and outreach opportunities.
Responsibilities
- Train on all aspects of the Hearing Care Professional role.
- Work closely with clinical staff to provide quality care and service.
- Support patients by partnering with Healthcare Professionals onsite.
- Analyze test results and patient lifestyle to recommend hearing loss mitigation.
- Teach patients how to utilize new technology for their hearing goals.
- Follow up with patients to ensure success in their hearing journey.
- Perform hearing aid repairs, checks, and cleanings.
- Engage with the community through marketing activities and outreach.
Requirements
- High School Diploma or equivalent.
- Associates Degree or above, required.
- 2+ years in a health care environment, preferred.
- Previous customer service experience, required.
- Professional verbal and written communication skills.
- Strong relationship building skills with patients, physicians, and clinical staff.
Nice-to-haves
- Prior experience/knowledge with hearing aids is a plus but not required.
- A strong customer-care focus with an entrepreneurial spirit.
- A love of working with the community and a willingness to educate them about hearing healthcare.
- Excitement to learn.
Benefits
- Get paid to train and learn to dispense hearing aids.
- Sales incentive plan when fully-licensed.
- Medical, dental and vision coverage.
- Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts.
- TeleHealth training options.
- 401k plan with company match.
- Company paid Life/AD&D insurance.
- Additional supplemental Life/AD&D coverage available.
- Short/Long-Term Disability coverage (STD/LTD).
- STD LTD Buy-ups available.
- Accident/Hospital Indemnity coverage.
- Legal/ID Theft Assistance.
- PTO & paid holidays.
- Employee Assistance Program.
