Hearing Case Manager

Internet Brands - Minneapolis, MN

Full-time - Entry Level

Minneapolis, MN

Professional, Scientific, and Technical Services

About the position

The Hearing Case Manager position at Premier Disability Services is an entry-level role focused on providing high-quality telephonic support to attorney clients throughout the disability process. The role involves making outbound calls, answering incoming inquiries, and documenting customer interactions in a CRM database. This position offers opportunities for long-term advancement within the company while contributing positively to the lives of individuals seeking Social Security Disability benefits.

Responsibilities

• Make outbound calls to clients who are requesting our services
• Answer incoming calls from potential clients
• Convey the benefits of the Premier Disability services
• Keep a detailed record of all customer interactions in our CRM database

Requirements

• Excellent oral and interpersonal communication skills
• Professional phone manners and a friendly attitude
• Active listening skills
• Ability to overcome client objections
• Comfort using Customer Relationship Management software (CRM)

Benefits

• Opportunities for advancement