Heatons Server - FT (Flex) - Heatons Vero Beach

About the position

The Heaton's Server position at Kimpton Hotels & Restaurants is focused on providing exceptional customer service in a vibrant and unique dining environment. The role emphasizes creating personal connections with guests, ensuring they have memorable experiences, and supporting the restaurant team in various tasks. This position requires a passion for hospitality and the ability to thrive in a dynamic setting.

Responsibilities

• Provide quality customer service by demonstrating excellent knowledge of all menu items.
• Serve food and beverages to guests in a punctual, courteous, efficient, and accurate manner.
• Act as an advocate for the restaurant and create personal experiences for guests.
• Develop relationships with guests to encourage return visits.
• Support and assist team members while maintaining cleanliness and safety in all areas.
• Greet and welcome guests, promptly attending to their tables.
• Receive and take guest orders, processing them quickly and accurately in the POS system.
• Prepare and serve meal accompaniments to guests.
• Maintain product knowledge of food, wine, and beverage menus, as well as general restaurant knowledge.
• Ensure guests have enjoyable experiences and relay complaints to management if necessary.
• Perform sidework and assist with setup and breakdown of various stations.
• Assist with setting and bussing tables, taking to-go orders, seating guests, and answering phones as needed.
• Attend all required trainings and meetings.
• Maintain constant communication with support staff and management.

Requirements

• 1 year of experience in a similar or supportive role is preferred.
• Food Handler and Alcohol Awareness Certifications (if applicable).
• Ability to prioritize multiple tasks in a dynamic environment.
• Ability to learn, retain, and present product, menu, and allergy information to guests.
• Knowledge of or ability to learn the restaurant POS system is required.
• Must be able to calculate the accurate bill amount and use proper credit card and money handling skills.
• Excellent communication and presentation skills.
• Passion for crafting and personalizing guest experiences.
• Highly motivated and flexible with the ability to take initiative.
• Flexible schedule, able to work evenings, weekends, and holidays when needed.