Connection - Springfield, IL
posted about 2 months ago
As a Help Desk Agent at Connection, you will play a crucial role in bridging the gap between technology and users. Our mission is to simplify IT for our customers, ensuring they have the right tools and support to manage their operations effectively. You will be part of a dynamic team that thrives on innovation and creativity, working together to provide exceptional technology solutions. Your responsibilities will include resolving advanced technical issues, providing support for both hardware and software, and assisting with administrative tasks related to user onboarding and offboarding. You will be expected to handle escalated tickets from Level 1 support, providing timely and effective solutions to ensure customer satisfaction. In this hybrid role, you will work both remotely and in our Schaumburg office, allowing for flexibility while still being part of a collaborative team environment. Your day-to-day tasks will involve troubleshooting complex issues, documenting solutions, and maintaining a knowledge base for future reference. You will also be responsible for training and supporting Level 1 staff, ensuring they have the resources they need to assist customers effectively. This position requires a proactive approach to problem-solving and a commitment to delivering high-quality support to our clients. At Connection, we value diversity and the unique perspectives that each team member brings. We are committed to fostering an inclusive workplace where everyone can thrive. By joining our team, you will not only advance your career but also contribute to a culture that prioritizes employee well-being and professional growth. We offer a comprehensive benefits package that supports your financial, emotional, and physical health, making Connection a great place to work.