Help Desk Analyst I

Robert Half - Orleans, MA

Full-time - Entry Level

Orleans, MA

Administrative and Support Services

About the position

The Help Desk Analyst I position at Robert Half is a contract role focused on providing technical support to students and teachers in a school environment. The analyst will assist in improving technology usage and manage various tech-related issues, ensuring smooth operations of technology systems.

Responsibilities

• Provide technical support to both students and teachers, ensuring smooth technology operations
• Guide and assist teachers in enhancing their utilization of technology in teaching practices
• Handle tech support issues related to Chrome Books and Google Suite
• Manage assets effectively, maintaining an accurate record of all tech equipment
• Utilize Android Development, Cisco, and Citrix Technologies to solve technical issues
• Ensure the functionality of Mac Computers and Microsoft systems in the school environment
• Manage Active Directory and Apple Devices, ensuring optimal performance
• Handle computer hardware issues, ensuring all devices are operational
• Oversee configuration management, ensuring system stability
• Manage deployments of new systems or updates to existing systems.

Requirements

• Entry-level position, no prior experience required
• Proficiency in Android Development
• Familiarity with Cisco Technologies
• Knowledge of Citrix Technologies
• Comfortable with Mac Computers
• Experienced in using Microsoft software and tools
• Understanding of Active Directory
• Able to handle Apple Devices
• Basic understanding of Computer Hardware
• Experience in Configuration Management
• Familiarity with software and hardware Deployments

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan