Help Desk Analyst I

Robert Half - Houston, TX

Full-time - Entry Level

Houston, TX

Administrative and Support Services

About the position

The Help Desk Analyst I position is a front-line role within the IT operations team, responsible for providing technical support for various technology systems and devices. This long-term contract role focuses on ensuring customer satisfaction through effective troubleshooting and resolution of technical issues.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance, ensuring a high level of customer satisfaction.
• Troubleshoot and resolve issues related to Android Development, Cisco Technologies, and Citrix Technologies.
• Manage and maintain accurate records of all hardware and software deployments.
• Utilize Microsoft and Active Directory tools to carry out configuration management tasks.
• Provide support and troubleshooting for Mac Computers and Apple Devices, ensuring all systems are running optimally.
• Stay up-to-date with the latest technology trends to ensure our systems remain current.
• Work collaboratively with the IT team to ensure a seamless and efficient IT environment.
• Handle all aspects of Computer Hardware maintenance and repair.

Requirements

• Proficient in Android Development, with the ability to troubleshoot and resolve software related issues.
• Strong knowledge of Cisco Technologies to facilitate network communication and problem-solving.
• Expertise in Citrix Technologies to support virtualization and networking operations.
• Familiarity with Mac Computers, including troubleshooting, software installation, and general maintenance.
• In-depth understanding of Microsoft applications, with a focus on Office Suite.
• Experience with Active Directory, particularly in user management and access control.
• Proficiency in handling Apple Devices, including troubleshooting and resolving hardware or software issues.
• Solid understanding of Computer Hardware, with the ability to diagnose and repair common issues.
• Proficient in Configuration Management to ensure system consistency and efficiency.
• Experience in coordinating and overseeing software and hardware Deployments.

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan