Robert Half - Lexington, MA
posted about 2 months ago
Full-time - Entry Level
Lexington, MA
Administrative and Support Services
About the position
The Help Desk Analyst II position is a long-term contract role based in Westford, Massachusetts, focused on providing technical support and maintaining accurate inventory records of IT assets. The successful candidate will interact directly with clients, ensuring a positive and professional experience while troubleshooting hardware and software issues.
Responsibilities
- Serve as the first point of contact for troubleshooting hardware and software issues on macOS and Windows operating systems
- Configure and set up new computers and peripherals, ensuring optimal functionality
- Manage the process of computer upgrades and staging
- Maintain accurate and up-to-date inventory records of IT assets in the organization
- Administer and troubleshoot SaaS applications, including Microsoft 365, Zoom, Slack, Adobe Creative Suite, and Google Workspace
- Provide clear and concise explanations of technical issues and solutions to clients
- Cultivate and maintain strong relationships with clients to ensure a positive and professional experience
- Demonstrate high-level organizational skills and attention to detail in all tasks
- Effectively prioritize tasks and manage time to ensure efficient operation
- Utilize skills in Mac Computers, Microsoft, Apple Devices, Computer Hardware, Configuration Management, and Deployments to effectively perform job duties.
Requirements
- Possess a minimum of 3 years of experience in a Help Desk Analyst role or similar position
- Proficient in the use of Mac Computers and Apple Devices
- Strong knowledge of Microsoft software and applications
- Familiarity with Computer Hardware, including the ability to diagnose and resolve hardware issues
- Experience with Configuration Management and Deployments
- Excellent problem-solving skills and the ability to work independently
- Strong interpersonal and communication skills to interact efficiently with team members and clients
- Ability to prioritize tasks and manage time effectively.
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- Disability insurance
- 401(k) plan
