Help Desk Analyst

$33,280 - $33,280/Yr

McCoy's Building Supply - San Marcos, TX

Part-time - Entry Level

San Marcos, TX

Building Material and Garden Equipment and Supplies Dealers

About the position

The Help Desk Analyst position is a part-time role focused on providing quality technical support for Point of Sale hardware, PC hardware, and software to internal customers. The analyst will assist corporate and store employees with technical issues, ensuring efficient operation of IT systems and equipment across various locations.

Responsibilities

• Provide professional technical support to corporate and store employees over the telephone, via email, and in person.
• Complete the installation, testing, and setup of PC equipment in workstations.
• Provide technical support for computers, peripherals, and hardware, including replacing hardware and cabling in workstations.
• Provide technical support and maintenance for corporate headquarters and store printers, copiers, and fax machines.
• Research, resolve, and respond to technical problems and questions from all users.
• Document all calls in the call tracking system.
• Escalate and notify proper individuals through established guidelines when unable to resolve an issue at the first level.
• Assist supervisor in additional projects and reporting.
• Exercise proper phone etiquette and excellent communication skills.
• Participate in after-hour support rotation schedule, which requires afternoon/evenings and Saturday coverage.
• Keep up to date with procedural and technology changes in the company.
• Follow Standard Operating Procedures when carrying out position responsibilities.
• Attend and participate in team meetings, training sessions, and company-sponsored programs as required.

Requirements

• High school diploma or GED and six months to one year of related experience and/or training, or equivalent combination of education and experience.
• Strong general knowledge of computer hardware and software.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to perform basic arithmetic operations.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Strong working knowledge of PC and laptop hardware, MAC21, Windows 10 Operating Systems, MS Office 0365 (Excel, Word, PowerPoint, Access, Outlook), Sharepoint, Remote Access, and basic LAN Architecture.

Benefits

• Part-time schedule with flexible hours
• Opportunity for additional hours as needed
• On-call support for after-hours service