Help Desk Analyst

Robert Half - Holland, OH

Full-time - Entry Level

Holland, OH

Administrative and Support Services

About the position

The Help Desk Analyst position is a short-term contract role based in Holland, Ohio, focused on providing support for end-of-year inventory needs. The analyst will work closely with the existing help desk team to assist customers by responding to support tickets, troubleshooting issues, and ensuring high-quality customer service.

Responsibilities

• Respond promptly to service desk tickets and support requests from customers
• Utilize knowledge of Mac computers, Microsoft products, and Active Directory to resolve client issues
• Troubleshoot hardware problems on Apple devices and other computer hardware
• Engage in the configuration management process to ensure optimal operation of client systems
• Oversee deployments of hardware and software for smooth client operations
• Employ basic troubleshooting techniques to quickly resolve customer issues
• Handle hardware troubleshooting tasks to maintain system performance
• Track all support tickets in the ticketing system for accurate record-keeping and timely resolution.

Requirements

• Minimum of 1 year of experience in a Help Desk Analyst role or similar
• Proficient in the use of Mac Computers and Apple Devices
• Demonstrated experience with Microsoft products and services
• Familiar with Active Directory
• Solid understanding of Computer Hardware
• Experience in Configuration Management
• Skilled in Deployments of software and hardware
• Ability to perform Basic Troubleshooting and Hardware Troubleshooting
• Experience with Service Desk Tickets, Support Tickets, and Ticketing Systems

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan