Help Desk Analyst

Robert Half - Holland, OH

Full-time - Entry Level

Holland, OH

Administrative and Support Services

About the position

The Help Desk Analyst position is a short-term contract role focused on providing technical support and troubleshooting assistance for year-end inventory processes. The analyst will be responsible for responding to support tickets, assisting customers, and ensuring high-quality customer service while working with various technologies including Microsoft products, Active Directory, and Apple devices.

Responsibilities

• Provide troubleshooting assistance for customer issues
• Respond promptly and effectively to support tickets
• Support the help desk team with year-end project
• Utilize ticketing system for tracking customer issues
• Deliver high-quality customer service
• Work with Microsoft, Active Directory, and Mac computers
• Handle Apple devices and computer hardware
• Perform basic troubleshooting and hardware troubleshooting
• Manage configuration and deployments
• Ensure accurate record-keeping of service desk tickets and support tickets.

Requirements

• Minimum of one year experience in a similar role
• Proficiency in using Mac Computers
• Strong knowledge of Microsoft products and services
• Experience with Active Directory
• Familiarity with Apple Devices
• Ability to understand and troubleshoot Computer Hardware
• Knowledge of Configuration Management
• Experience in Deployments
• Basic troubleshooting skills
• Hardware troubleshooting experience
• Proficiency in managing Service Desk Tickets
• Ability to handle and resolve Support Tickets effectively
• Familiarity with Ticketing System

Benefits

• Medical insurance
• Vision insurance
• Dental insurance
• Life insurance
• Disability insurance
• 401(k) plan