Computer Enterprises-posted about 1 year ago
Full-time
Warrendale, PA
Professional, Scientific, and Technical Services
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The Help Desk Coordinator is responsible for providing first-contact IT resolution for all Federated Hermes customers across various locations. This hybrid role requires the individual to work in the office three days a week and remotely for two days, with a preference for being in the office initially. The coordinator will handle hardware and software issues, manage service requests, and ensure effective communication between service management functions while maintaining high customer satisfaction and meeting service goals.
